Rabona Casino - A retirada do jogador é adiada e os fundos são revertidos.

Casino Rabona, I made withdrawals and they completed without problem, more than 3 business days passed and they reversed the money to the account as credited, and when proceeding to make new withdrawals they restrict me because they are forcing me to play my money because they reversed it as a deposit and they did not notify me, again, I was forced to play, and I requested a new withdrawal and I have the uncertainty that they will do the same to me again, since August 7th trying to make withdrawals and they do not process it, customer service indicates a problem with my bank, I called the bank and I have no problem receiving funds., it is a fight without an answer. The account does not require verification according to what was indicated by the casino, if required, documents are willing to deliver for greater transparency... help please.

Casino Rabona, realicé retiros y se completaron sin problema, pasaron más de 3 días hábiles y me reversar el dinero a la cuenta como acreditado, y al proceder con realizar nuevos retiros me restringen porque me estan obligando a jugar mi dinero porque lo reversar como depósito y no me avisaron, nuevamente, me vi en la obligación de jugar, y solicité nuevo retiro y tengo la incertidumbre que me volverán hacer lo mismo, desde el 7 de agosto intentando de realizar retiros y no lo procesan, servicio al cliente indica problema de mi banco, yo llamé al banco y no tengo problema para recibir fondos., es una lucha sin respuesta. La cuenta no requiere verificación de acuerdo a lo indicado por el casino, si se requiere dicume tos estos dispuestos a entregar para mayor transparencia.. ayuda por favor.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rabona Casino.

Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method is available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too; also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Tomas

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Dear Rabona Casino, I haven't been informed of any alternative payment methods. My bank details are correct, and I have no restrictions on receiving bank transfers. I've been struggling to withdraw since August 7th.

I found all the requested information at the email address tomas.casino.guru. Thank you for your attention, and please help resolve this case. My withdrawals are completed, and then they credit the money to my casino account. They won't let me withdraw again because they're telling me I have to bet the entire amount I deposited, and they then reverse the money back to my casino account. I'm mentally exhausted because of this situation, and they don't offer me a solution.

Estimados Rabona casino no me ha informado de ningún método de pago alternativo, los datos de mi banco estan correctos y no tengo restricción para recibir transferencias bancarias. Desde el 07 de agosto estoy luchando por retirar.

Al correo tomas.casino.guru encue toda la información solicitada. Gracias por la atención y por favor ayuda a resolver este caso, mis retiros se completan, y despues me acreditan el dinero a mi cuenta del casino y no me permiten volver a retirar porque me estan indicando que debo apostar por completo lo depositado, y ellos mismos reversan el dinero a mi cuenta del casino, tengo un cansancio mental por esta situación, no me dan solución.

Thanks for your reply and for the provided information.

According to the correspondence you shared, the casino informed you about the following payment methods:

If the casino has an issue with processing a payment using the original payment method, we would expect the casino to offer you alternatives.

Kindly explain whether there are any obstacles to using the payment methods listed by the support.

Looking forward to your reply.

Dear PMALVERDE,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru