Rabona Casino - O jogador acredita que o seu pagamento foi atrasado.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear GIOVINCO87,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My issue is that I haven't been able to initiate any withdrawals from my Rabona account for about 8 days now, neither to a bank card nor via Play ID."

Thank you for the clarification. I’m sorry to hear that your account is restricted from requesting withdrawals. Please allow me to ask you a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• What was the start date when the withdrawals were restricted?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification? Please share a screenshot of your account's verification page.
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

Thank you very much in advance for your reply.

Yes, I have had successful withdrawals in the past.

I accumulated my winnings without using any bonuses.

The withdrawal restriction started on August 26, 2026. Since then, I haven't been able to make any withdrawals in any form.

I mostly use the platform for sports betting only.

Yes, everything has been fine with my ID verification (KYC) so far.

It says this under the verification section for about 2 weeks now, I have uploaded every document that exists. It says verification is needed, please upload the documents requested below, and there is no option to upload anything! But since then I have only received convincing answers like this:

Elisabeth (Rabona)

2026. szept. 6. 23:16 EEST

Dear [redacted],

Thank you for contacting the Rabona.com support team.

We would like to share our most sicere sympathy for the situation you're experiencing right now, and we would like to reassure you once again that the verification process is still on the way and it will be completed as soon as possible.

We will inform you by email if anything else is needed or if your account verification has been successfully completed.

We apologize once again for the inconvenience caused!

If you have additional questions, please feel free to contact us via email support@Rabona.com or via Live Chat.

Yours sincerely,

Rabona.com support team

Thank you for the clarification. Your withdrawals are restricted due to KYC (Know Your Customer) verification. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos take KYC lightly, and it might take a few working days to complete this thorough process.

• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• Could you please clarify whether you sent the documents by email (please provide the email address) or through the website?
• Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru regarding account verification and withdrawal delays? You can also post screenshots here if it's more convenient.

If you email me, please also notify me in the complaint thread. Thank you in advance for your reply.

Dear GIOVINCO87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru