Rabona Casino - O levantamento dos prémios dos jogadores está atrasado.

I am filing a formal complaint against Rabona regarding a delayed withdrawal of 200€. I placed the withdrawal via bank transfer a week ago, on Monday, August 24th, 2026, at 01:33 AM. It has now been exactly 7 full days (168 hours) and the withdrawal is still status 'Pending'. Rabona's official terms state a 1-3 business days processing time, which has been severely breached. I have contacted live chat multiple times, but they only provide generic copy-paste answers about 'routine checks' under terms 6.14 and 6.16 and refuse to escalate the matter. My account is fully functional, requires no further verification, and I played with raw cash (no active bonuses). Please help me resolve this issue and get my funds processed.

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Dear KarimB86,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Now the processing is complete, 11 days is quite a long time considering that deposits go through in seconds

Nyt tuli käsittely valmiiksi, 11 päivää on aika pitkä aika huomioiden, kun talletukset menevät läpi sekunneissa

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear KarimB86,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Jean