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Rainbet Casino is refusing to release my withdrawal after I fully completed KYC using valid government ID. I was first told the $3,500 Interac withdrawal would be processed in 15–20 minutes without KYC, then later told it was flagged. I submitted my passport and driver’s license, but the documents keep getting rejected without explanation. Support continues to give vague or contradictory answers and won’t provide a clear reason for the delay. I believe the operator is intentionally stalling and withholding funds unfairly, in violation of license obligations.

Dear averia1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Casino Guru Complaints Team,

Thank you for your reply. I understand standard withdrawal delays can happen, but I want to emphasize that my case goes well beyond a routine payment delay — it involves deliberate stalling, contradictory communication, and what appears to be bad-faith behavior from Rainbet.

Here are the facts:

I was told by Rainbet support that my $3,500 Interac withdrawal would be processed in 15–20 minutes and that no KYC would be required.

Hours later, I followed up and was told the withdrawal had already been processed and sent.

After reporting that I hadn’t received anything, Rainbet changed their story — stating that the withdrawal had been flagged and held, and that I now needed to complete KYC.

I submitted both my passport and driver’s license, which are legitimate and fully valid. My KYC has since been repeatedly rejected without explanation.

What’s most concerning is that upper management at Rainbet has admitted the funds were processed and that they could refund or credit my account immediately — but are choosing not to, while continuing to dig for reasons to justify the delay.

Support responses have been vague, misleading, and inconsistent from the beginning. I’ve fully complied, and yet Rainbet continues to search for excuses rather than resolve the matter.

This is not a case of high withdrawal volume or unfinished KYC. It is a deliberate hold on funds despite the casino admitting they can release or return the funds at will. It appears Rainbet is stalling and trying to create a justification after the fact to avoid paying out.

I respectfully ask that this case be escalated and treated seriously, as it reflects clear signs of bad-faith conduct by the operator. Thank you for your attention and continued support for player rights.

this complaint can be closed now. It seems applying pressure has resolve my case.

Dear averia1,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru