Rajabets Casino - A retirada do jogador está atrasada devido à verificação.

On 03 Aug I submitted my documents to get verified n I can withdraw my money but it has been 15 days gone 18 aug till now no update only days ur documents is in the queue but no time given so please help me to solve my issue

Reg username - [username hidden by Casino Guru]

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re facing.

Please understand that KYC is an essential process to ensure that withdrawals are sent to the rightful owner. Since casinos cannot verify players in person, this procedure is the only way for licensed operators to confirm a player’s identity and comply with regulations. Serious and licensed casinos treat KYC with great importance, and it may sometimes take a few working days to complete.

Could you please let me know which documents you have already provided and when exactly you submitted the last one?

• Did you send all the requested documents as soon as possible and in the correct format?
• Have any of your documents already been checked and approved by the casino?
• What types of games did you play — slots, live casino games, or sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

I sent all request documents 16 days gone till now not proceed anything and no documents verify yet by cc and I play only live casino

Please forward me the identity documents you sent to the casino for verification at veronika.f@casino.guru. Thank you for your cooperation.

Dear Jasoodh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru