RakeBit Casino - O depósito do jogador está atrasado.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RakeBit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful previous or subsequent deposits using this payment method?
• Have you since received any updates regarding the transaction from the dedicated payment team of the casino?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear rainmain11,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear rainmain11,

I've reviewed your case and understand the situation. I will contact the casino to facilitate a resolution. I'm inviting RakeBit Casino to join this conversation.

Hello Peter,

We are currently checking the details of the case and will let you know as soon as possible.

Kind regards,

Rakebit Team

Dear Peter,

We have sent you an explanation regarding this case via email. Kindly check your inbox at your convenience.

Please let us know if you require any additional information or clarification.

Kind regards,

Rakebit Team

Hey Peter, I would ask that any explanation from RakeBit be posted in this public thread, not sent only by private email. The facts of this case are on-chain and verifiable by anyone, so there is no reason to keep the casino's explanation off the record.

Here is what has already been established, none of which the casino has disputed:

1. The deposit transaction is finalized and successful on the Solana blockchain, with maximum confirmations. Signature: 4sy6iBFpBPNLgZysj24fv4cpatKBimGq7nvUJzveBW3SDuGctbVVrii4C6sehF2qBh677X3VorP7eq5LYcRVsc2H

2. The 1.244483 SOL was received at the deposit address RakeBit's own deposit panel assigns to my account: G9t68Nzw9ntvBybmzqcNZeuVCYyk7YA5u9dAB9qebXJs

3. About three hours later, that exact amount was swept from my deposit address into RakeBit's wallet: BfP2dBiHbiqYvsmESsgHEL8wQtZt25sbDNKnwmNRB34G

4. RakeBit's own live chat agent confirmed, in writing, that the transaction "was successfully completed on the blockchain, meaning the funds were debited," and separately that the funds are "sitting in your wallet here," naming that same wallet.

So the money was delivered, confirmed, and moved into RakeBit's own wallet by RakeBit's own system. Crediting a confirmed deposit to a player balance is an internal action that only the operator can perform. The agent even said as much: that it "must be correctly identified at the provider side." That is RakeBit's job, not a condition I failed to meet.

I have been given four different explanations for this one deposit: that the token account was inactive, that a token reference was closed, that it succeeded on-chain but needed provider-side identification, and that it could not be matched to an active token account. A WSOL account closing on unwrap to native SOL is routine and does not destroy or misdirect funds. None of these explanations changes the fact confirmed on-chain and admitted by your own agent: the funds are in RakeBit's wallet.

I am requesting the 1.244483 SOL be credited to my account. If RakeBit disputes any specific fact above, please state which one, in this thread, with evidence.

Dear Team,

Thank you for your responses.

Dear RakeBit Casino team,

Thank you for your message. However, I don't see why the information shared via email cannot be published here, as it appears that there is no sensitive data involved. You mentioned that there was a cross-chain network mismatch, where a player sent USDC through the Polygon network (USDC-POL) to a Solana address. I have some questions regarding this:

1. How come the previous deposits worked, as the same deposit method was used?
2. Why did the player receive several different explanations of what happened?
3. How was the balance moved from the recipient's address if the funds were supposed to be lost?

Hello rainmain11,

We would like to update you that due to Peter, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Peter has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Peter will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru