ReloadBet Casino - A retirada do jogador está atrasada.

I have not received my money despite it being a week. I am receiving no information as to why.

I feel deceived. I opened the account 1.5 months ago.

Jag har inte fått mina pengar trots det gått en vecka. Får ingen information om varför.

Känner mig lurad. Öppnade kontot för 1,5 månad sen.

Dear bzrz8dnmv8,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

• Could you please specify the website of the casino? Is this website the correct one? https://www.reloadbet.com/

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello,

My withdrawal was approved and paid 7 days ago. Therefore, I find it very difficult to understand why it should take 7 days as it did today or 14 days?

Hej,

Mitt uttag var godkänt och utbetalat för 7 dagar sen. Därför har jag väldigt svårt att förstå varför det ska ta 7 dagar som det gjort idag eller 14 dagar?

Here is my proof.

Här är mitt bevis.

Dear bzrz8dnmv8,

14 days is our policy at Casino.Guru. We investigate and confront casinos when a player's withdrawal is delayed for 14 days or longer. Thanks for your understanding.

Have you received your payout yet, please?

Dear bzrz8dnmv8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.