ReSpin Casino - O jogador acredita que o seu pagamento foi atrasado.

Hello, 

I registered ReSpin casino on 13th January 2026.

Made deposit of just 500 usdt and passed levels 1 and 2 verification, after short play I withdrew about 1200 usdt that took a while as AI chat support told me that payment delay can be a case as it is my first withdrawal.

Later on 28th January I continued to play and made 3 consecutive deposits of 2500 usdt each (total 7500 usdt) having really bad luck run and lost it almost all. No any problems raised from casino side on my big loss. As usually they accept player's losses as normal no matter of value.

Nonetheless after while I almost break even and tried to get MY funds back. I put withdrawal request for 7345 usdt on 29th January 2026. I expected faster widrawal this time as everything was set up. Casino started to cause obstacles instead. Suddenly they claimed level 3 verification to be done, and I successfully passed after request but still payment was stalled with no clear reason provided.

Total rollover reached 50000 usdt, 7500 usdt of which by using the so-called 'bonus' funds (yet I got bonus of 50 usd only, kinda nonsense), anyway 5x rollover to the sum of my deposits that is quite ok for the market (normally 3x, sometimes 1x, rarely 5x). So I fullfilled KYC/AML requirements.

They position themselfs as 'lightning fast' casino and claim that players can withdraw up to 50000 eur per day but stalling the payment of less than 7500 usdt. It is really strange especially provided this funds was previously deposited so it's not even a winnings.

Each day they told me the payment delay to 'high load' of financial dept. That was lie as they finally said on 3rd February 2026 that some 'routine review with the game provider' - but I don't know if it is true or not this time. Anyway denied to provide any timeframe for that.

Casino never contacted me on the matter, all the information I had to ask via online chat. Casino never informed me about problems with withdrawal. I got no single message from casino on the matter explaining the situation or with excuses for payment delay.

My withdrawal request in the amount of 7345 usdt pending since 28th January 2026 with no clear reason of delay provided and no timeframe announced. This amount is only my previously deposited funds (7500 usdt).

I ask your help to get back the balance.

Regards,

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Dear ararama,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear ararama,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, Karla!

The current situation is as follows.

After you published my complaint ReSpin sent me 2 email messages on February 10th: - stating that I must pass verification (that I passed in fact 2 weeks ago); - information about ongoing 'gameplay check'. In the following communication on email they confirmed that all verification issues has been removed, and confirmed that I have successfully passed levels 1,2,3 verification, no futher requests issued. My withdrawal request dated January 29th was cancelled after 12 days in 'pending' status, funds in the amount of 7345 usdt returned to my account. Casino stated that I must wait until the end of gameplay check without any time frame provided. That for my opinion is wrong.

The game took place on January 28/29th 2026, I put funds for withdrawal on January 29th, so about 12 days passed. Much more than enough to perform whatever gameplay check is needed, provided not so many hands have been played. Also I would like to draw your attention that this game is no longer available at casino's web-site thus I lost access to gameplay statistics offered by the game provider. Game provider also offers 'provably fair' feature that can help to check game for consistensy and possible irregularities but as stated above I lost access to it because of casino's action.

So ReSpin must provide reasonable time frame when gameplay check is over and I'm able to withdraw my funds. Note again that my account's balance consists only of my previously deposited money in the amount of 7500 usdt.

Basically I'm waiting for confirmation from casino's side that I'm able to withdraw. This question still left unanswered.

Best regards,

Dear ararama,

Thank you for the update. To proceed further, could you please clarify a few points:

• Is the 7,345 USDT currently available in your balance and withdrawable?

• Have you tried submitting a new withdrawal request after the previous one was cancelled? If yes, what is its status?

• Did the casino provide any written explanation regarding the "gameplay check"? If so, please upload a screenshot.

• Did you use any bonus during your play, and were all wagering requirements completed?

• Please upload a screenshot of your current balance and withdrawal history.

Once we have this information, we will be able to assess the situation more accurately.

Karla

Hello.

Yes amount of 7345 USDT currently available in my balance and technically withdrawable.

I haven't tried submitting a new withdrawal request after the previous one was cancelled as I got clear answer from casino that I must wait until the end of 'gameplay check'.

Casino did not provide me any written explanation regarding the "gameplay check" except the fact that such check is in progress.

Here is a couple of email messages I got from them a week ago:

We apologize for any confusion this message may have caused. Our relevant team has sent you an email regarding the status of your withdrawal. The email informed you that your payout is currently on hold while we conduct the necessary checks with the game provider. We will contact you again as soon as we receive further information.

We understand that waiting for these checks to be completed can be frustrating. Please be assured that our team is working to complete them as quickly as possible. They will contact you with an update on your case as soon as one is available.

No further communication followed until now.

I got some small bonuses issued for my gaming activity and all bonus conditions was fulfilled and casino never mentioned any problem with that. Most of them was cash or free spins with 0 wager requirements. Also I got 'welcome bonus' that was released in a 'bundles' and these bonus funds was not available for betting anyway. Bonuses with wager were cleared (I remember only one of 50 USDT amount).

Also I informed the casino about this complaint and adviced them to resolve the isuue before 14-days period is over but no reaction followed as you can see.

Please find attached few screenshots of my account (deposits, withdrawals, verification status).

Best regards,

Dear ararama,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barborka, barbora.p@casino.guru . This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite ReSpin Casino representative to join this conversation.

Dear ReSpin Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Hello,

This is to inform I got the payment just now. Almost 1 month since my first attempt!

I put funds for withdrawal once again and got the payment.

Yet I must note that I got no corresponding messages from Casino regarding gameplay check is over and there no inconsistencies in the game were found or messages stating that I'm able to withdraw. Also no Casino representative appeared in any of 3 complaints presented here.

I personally find Casino behavior quite disrespectful to players. And I think you must reflect this in terms of Casino reputation or in any other ways available to you.

Big thanks to Casino.Guru team for support and assistance!

Best regards!

Dear ararama,

Thank you very much for your update, and I truly appreciate you taking the time to inform us about the outcome.

I’m glad to hear that you have received the payment. To proceed with closing the complaint, could you please confirm that:

• The funds were received successfully

• There are no remaining issues with your account or withdrawals

Regarding your experience, I understand your concerns. Delays combined with a lack of proactive communication from the casino can understandably feel frustrating. Your feedback about the handling of the gameplay check and the absence of a casino representative in the complaint is duly noted.

Once you confirm everything is settled, I will be happy to close this complaint as Resolved.

Thank you again for your cooperation throughout the process.

Hello,

I confirm I have received the funds successfully, and there are no remaining issues with my account or withdrawals. You can close this complaint as Resolved.

Thank you for your support and assistance!

Best regards!

Dear ararama,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable.

Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Barbora Pallas

Casino.Guru