Retro Bet Casino - Os ganhos do jogador de € 1.070 são confiscados.

Dear Ergysi1989,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history, together with a link to the specific bonus that you redeemed and played. My email address is tomas@casino.guru

If there is any other relevant communication between you and the casino, please send it as well as supporting evidence.

Thank you in advance for your reply.

Best regards,

Tomas

I didn’t use bet more than 5 euro and i send them email to show me when and how and if they can provide me

with evidence but nothing no reply no nothing because I know i can not play more than 5 euro bet i am been playing for long now so i know and what they are doing is so unfair and its obviously a big big scam

theu just don’t reply at all and they will not and i hope you guys can help me because what they are doing is not fair at all i play with real money its not a joke so if i lose i am sure they will not give my deposit back like they did now that took all my wins and give me back the 136 euro



No reply no nothing ,,at least I deserve explanition and evidence but nothing from them no

answer for almost 1 week

Thanks for your reply.

Please share the communication in which you asked the casino support for a bet history from the time your bonus was active.

Please share with me the communication in which the casino accused you of breaching the maximum bet.

Send the information to my email at tomas@casino.guru

I already send it you

Thanks for your reply.

Please send me the communication between you and support in which you asked the casino for a game history.

If you don't have this conversation saved, kindly request it from the casino support again. Also, kindly save the conversation and send it to me for review. My email is tomas@casino.guru

I apologize for the inconvenience.

Dear Ergysi1989,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru