Revolution Casino - A conta do jogador foi encerrada.

Hi, after winning on the slots my account was blocked and I can no longer access it.

salve dopo aver fatto delle vincite alle slot mi e stato bloccato il conto e non vi posso piu accedere

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Revolution Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have been using the casino for 2 weeks and it was blocked on 02/02/26, the winnings come from the slots, I played both with real balance and with bonuses

il casino lo utilizzo da 2 settimane e mi e stato bloccato in data 02/02/26 , le vincite derivano dalle slot, ho giocato sia con saldo reale che con bonus

Thanks for your reply.

Did the casino justify the blocking of your account in any way? What response did you receive when contacting the casino regarding the blocking of your account and withholding of your payout?

Share the casino's responses to my email at tomas@casino.guru or post screenshots here.

They said that I violated these terms and conditions, which is partially false. The only thing I did was to place some sports bets at low odds (higher than 1.20), but I don't understand why, if they don't like it, they quote certain markets that they consider unfair.

hanno detto che ho violato questi termini e conzizioni cosa parzialmente falsa l'unica cosa che ho fatto e stata giocare qualche scommessa sportiva a quota bassa (maggiore di 1.20) ma non capisco come mai se non e di loro gradimento quotano ceri mercati che loto ritengono sleali

they only said this

hanno detto solo questo

Dear Mando001,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Revolution Casino representative to join this conversation.

Dear Revolution Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear Barbora,

We kindly request to check the information provided via email.

If you have any additional questions don't hesitate to contact us.

Thank you in advance.

Kind Regards,

Revolution Casino Team

Dear Revolution Casino Team,

Thank you for your response.

I have sent you a follow-up email requesting additional details and clarification regarding this case.

Dear Barbora,

We would like to inform you that our team is reviewing your request and we'll return to you shortly with a clear update.

Thank you for your cooperation.

Kind Regards,

Revolution Casino Team

Dear Revolution Casino Team,

Thank you for your message and for the update.

I acknowledge that your team is currently reviewing the request. I will await your response and clarification regarding this case.

Thank you in advance for your cooperation.

Dear Barbora,

We kindly request to check the information provided via email.

We will get back to you in the day.

Thank you for your cooperation.

Kind Regards,

Revolution Casino Team

Dear Revolution Casino Team,

Thank you for your message and for the update.

I have sent you a follow-up email requesting additional details regarding this case. I will await your response.

Dear Barbora,

We would like to inform you that out team is reviewing your latest request and we will get back to you once we have updates.

Thank you for your cooperation.

Kind Regards,

Revolution Casino Team

Dear Revolution Casino Team,

Thank you for the update. We acknowledge that your team is currently reviewing the request.

Please provide the requested clarification as soon as possible so we can proceed with the investigation of this case.

We will await your response.

Dear Barbora,

We kindly apologize for the delay.

We would like to confirm that our team is looking into your request and we endeavour to provide it as soon as possible.

Thank you for your cooperation.

Kind Regards,

Revolution Casino Team

Dear all,

Thank you for the update.

I acknowledge that the casino team is still reviewing the case. I will await their response and the requested clarification so we can proceed further with the investigation.

Dear Barbora,

We would like to inform you that we will return to you shortly with the required information.

Thank you for your cooperation.

Kind Regards,

Revolution Casino Team

Dear Revolution Casino Team,

Thank you for your message.

However, I would like to inform you that I am still awaiting the requested information, as I have not yet received any follow-up email or update from your side.

Please provide the requested clarification so we can proceed with the investigation of this case.

Thank you in advance for your cooperation.

Dear Barbora,

We are currently awaiting the necessary information from our internal team.

Please be assured that I have reached out to the them to expedite the process and ensure this is prioritized.

We will follow up with you as soon as the details become available.

We appreciate your continued patience as we work to get this resolved for you.

Kind Regards,

Revolution Casino Team

Dear Revolution Casino Team,

Thank you for your update.

However, please note that this case has been pending for several weeks, and we are still awaiting the requested clarification necessary to proceed with the investigation.

We kindly ask you to provide the requested information from your internal team within the next few days. Specifically, please ensure that the response includes all relevant evidence supporting the account closure and alleged breach of terms, including detailed gameplay logs and any related betting activity that led to this decision.

Please understand that without the requested documentation, we will not be able to properly assess the validity of the actions taken on the player's account.

Thank you in advance for your cooperation. We will await your response.

Dear Barbora,

We would like to inform you that we provided you the required information via email.

If you have any additional questions, don't hesitate to contact us.

Thank you for your cooperation.

Kind Regards,

Revolution Casino Team

Dear Revolution Casino Team,

Thank you for your message.

I confirm that I have reviewed the information provided and responded to you via email with follow-up questions. I will await your reply.

Dear Barbora,

We would like to kindly confirm that the required information is provided via email.

Thank you for your cooperation.

Kind Regards,

Revolution Casino Team

Dear Revolution Casino Team,

Thank you for your response.

Please note that I have sent you a follow-up email requesting additional clarification and supporting documentation regarding this case.

I will await your reply via email so we can proceed with the investigation.

Dear Barbora,

We would like to inform you that our team is reviewing your request and we'll return to you shortly with a clear update.

Thank you for your cooperation.

Kind Regards,

Revolution Casino Team

Dear Revolution Casino Team,

Thank you for your update.

I acknowledge that your team is currently reviewing the request. I will await your response and the requested clarification so we can proceed further with the investigation of this case.

Thank you in advance for your cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Barbora,

We kindly apologize for the delayed reply.

Kindly be informed that our team is working on your request and we'll return to you shortly with it.

Thank you for your cooperation.

Kind Regards,

Revolution Casino Team

Dear casino representative,

Thank you for your cooperation and for providing the requested information throughout the investigation.

Dear Mando001,

After carefully reviewing all the information and evidence provided during our investigation, I regret to inform you that we are rejecting your complaint as unjustified.

Based on the evidence reviewed, we concluded that the casino had sufficient grounds to take the actions applied to your account in accordance with their terms and conditions. The evidence also indicates activity that the casino reasonably considered to be in breach of its bonus rules and fair gaming principles.

I understand this is not the outcome you were hoping for. However, based on the available evidence, we are unable to conclude that the casino acted unfairly in this case.

Kind regards,

Barbora

Casino.Guru