RioBet Casino - O depósito do jogador não é creditado.

There is no crediting of funds to the game balance, it is 500 hryvnias, the casino does not respond. And does not credit my funds to the game balance

Нема зарахування коштів на ігровому балансі це 500 гривень , казино не реагує. І не зараховує мої кошти на ігровий баланс

Dear Alina69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted the payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

No, this is not my first deposit in this casino. There were deposits before, but they were credited. There is no crediting for the third day. There is a bank confirmation that the funds came out of me. The casino is inactive regarding the crediting, the support service cannot specifically say when the crediting will be, since it is their fault and they admitted it and the deposit has not been credited yet.

Ні це мій не перший в цьому казино депозит . Раніше теж були депозити , але зараховувались . Вже третій день нема зарахування. Від мене кошти вийшли є підтвердження банку. Бездіяльність казино щодо зарахування, в службі підтримки конкретно не можуть сказати коли буде зарахування, так як це винна їхня і вони визнали і зарахування депозиту нема ще досі .

Today I received the deposit that I waited for 4 days - it's a transfer from card to card. I wrote that I will no longer play at this casino, so from today my answer is final. Thank you Casino Guru for solving the issue 🌟🌟🌟🌟🌟

Сьогодні надійшло в депозит який я чекала 4 дні - це перекидання з картки на картку. Я писала , що більше не буду грати в це казино, то від сьогодні моя відповідь остаточно. Дякую казино Гуру за вирішення питання вам 🌟🌟🌟🌟🌟

Dear Alina69,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru