Ritzo Casino - A conta do jogador permanece aberta apesar do pedido de encerramento.

Sent an email to Ritzo 28/2 and asked you to close my account due to gambling problems, they kept it open and let me log in and deposit money until 13/3. Yesterday I chat with them and they ask them to close the account and wonder why they keep it open. On the chat they confirm that they have seen my email with the request to close and at the same time apologize for keeping it open. Horrible, irresponsible and have also written a complaint to the licensing authorities in Curacao. Unfortunately, I happened to post this complaint on my wife's account here on casinoguru,

Skickade mejl till Ritzo 28/2 och bad dig stänga mitt konto pga spelproblem, de höll det öppet och lät mig logga in och sätta in pengar fram till 13/3. Igår chattar jag med de och ber de Stänga kontot och undrar varför de håller det öppe. På chatten bekräftar de att de sett mitt mejl med begäran om att stänga och ursäktar samtidigt att de höll det öppet. horribelt, ansvarslöst och har även skrivit ett klagomål till licensgivande myndigheter på curaçao. Råkade tyvärr lägga upp det här klagomålet även på min frus konto här på casinoguru,

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Player, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Ritzo Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

1. Could you please confirm if this Casino Guru account is registered under your name or your wife's?
2. I would appreciate it if you could clarify your statement regarding posting this complaint under your wife's account. Are you referring to this specific complaint or another one?
3. Could you please confirm whether you have passed the KYC verification in this casino?
4. Could you please share your communication with the casino, including your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello. I have passed the verification. This casinoguru account is mine, I happened to post the same complaint on another casinoguru account. But this is mine, the casino account at Ritzo is also in my name.

Hej. Har klarat kyc. Detta casinogurukonto är mitt, råkade lägga upp samma klagomål på ytterligare ett casinogurukonto. Men detta är Mitt, casinokontot på Ritzo står också i mitt namn.

Dear Player,

Thank you for clarifying and for your update via email. Could you please attach a link to your previous complaint?

Additionally, could you please confirm whether we can close this complaint? Have you received all of your funds?

Thank you in advance for your response.

"Now can I end my complaint?"! Thanks for the help

Nu kan avsluta mitt klagomål?"! Tack for hjälpen

Dear Player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila

Casino.Guru