River Belle Casino - O saque de US$450 do jogador está atrasado.

Username: Supernana88

Email: cheriescott072@gmail.com (previously used: supernanacherie@gmail.com)

Complaint:

I requested a withdrawal of $450 (transaction number 3967696) on 7 August 2026. This withdrawal has been sitting under "Processing" status for 3 weeks with no payment made.

A separate withdrawal of $100, requested two days later on 9 August 2026, was part of the same original win and was paid out successfully. The $450 withdrawal from the same win has not been.

I have contacted the casino multiple times asking for an update on this payment. Each time I receive the same automated email response that does not address my query or give any explanation for the delay. No one has responded to me personally or given a reason why this specific withdrawal remains unpaid while the related $100 withdrawal was processed.

I am requesting that River Belle Casino release the $450 payment (transaction 3967696) immediately, or provide a clear, specific explanation for the delay.

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Dear Supernana88,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you use any casino bonuses, or do you currently have any active bonuses?
• Did you complete your KYC verification?
• Did you use the same payment method for the pending $450 withdrawal as you did for the $100 withdrawal that was successfully processed?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Yes when i deposited id get 25 percent bonus or 40 percent but the bonus was played down & when i withdrawl it was the full withdrawal amought .

No active bonus

My kvc verification has been complete for over a year n i was paid in december no problem

Yes i used the same deposit & withdrawel method for the $100 with withdrawel its been in processing now 3 & half weeks

Theres no grounds for them to be even reviewing this $450

Ive lost total faith in tbere casino my sister won on luxury casino 2 days later her $2000 is sitting in her bank to clear im getting the run around

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Supernana88,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla