RoboCat Casino - A conta do jogador foi bloqueada após atraso no pagamento.

I've been waiting for three payouts for two weeks now and support is literally putting me off. I keep getting the same script as an answer, which says nothing except to wait. In the end, I relied on the terms and conditions and am now dependent on the money. I wanted to express my frustration and explained that it was a psychological burden for me not to be able to pay my bills because I trusted them. This frustration is then used to my downfall and my account is blocked for reasons of self-protection, so that I now have even less overview than I already did. Furthermore, I am certain that this will delay the payout even further. I have lost all trust in them and just want my money back, and I am happy to keep the block in place. But to wait 14 days for a payout and then be blocked for expressing frustration?! I am certain that I was blocked because support was fed up with my constant inquiries. My email has remained unanswered for four days. Form your own opinion.

Ich warte schon seid 2 Wochen auf 3 Auszahlungen und werde vom Support regelrecht hingehalten , immer wieder das selbe Skript als Antwort was nichts aussagt außer ich solle warten . Letztendlich habe ich mich auf die Geschäftsbedingungen verlassen und bin nun auf das Geld angewiesen und das wollte ich dann mit meinem Frust zu Ausdruck bringen und habe davon erzählt das es mich psychisch belastet meine Rechnungen nicht zahlen zu können weil ich ihnen vertraut habe dieser Frust wird mir dann zum Verhängnis gemacht und mein Account wird aus Gründen des Selbstschutz gesperrt sodass ich nun noch weniger Überblick habe als ich es eh schon hatte und zusätzlich bin ich mir sicher dass dies die Auszahlung nochmal hinauszögert , ich habe in jeder Hinsicht mein Vertrauen zu ihnen verloren und möchte einfach nur noch mein Geld haben und gehen die Sperre könnende gerne beibehalten . Aber 14 Tage auf Auszahlung warten und dann gesperrt werden weil man Frust zum Ausdruck bringt ?! Ich bin mir sicher das ich gesperrt wurde weil der Support keine Lust mehr auf meine ständigen Anfragen hatte, Mail blieb seid 4 Tagen unbeantwortet. Macht euch euer eigenes Bild

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RoboCat Casino.

If the casino decided to exclude you for your protection, we might not argue for the casino to reopen your account.

Please allow me to ask you a few questions so I can better understand the situation.

• Did you achieve your current balance with the help of a bonus?
• Is your account verified?
• When was the last time you received an update regarding the payout?

If you believe you are losing control of your gambling or are suffering from any gambling-related issues, please check our guide and implement the tips and strategies found within: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I won the money through a deposit bonus. I had to wager €7,350 to be able to withdraw. According to RoboCat, no verification is necessary for me. They belong to a chain that has already paid me out, just not as Robocat. Even though my account is blocked, I write to support every day, but they tell me to write an email, which I did a week ago. My account being blocked isn't important to me; it can stay that way, but it's annoying because I've already had to wait a long time, and now I can't even check the status of my withdrawal.

Status Update: I have received the 1500€ that I had already applied for today, exactly after 14 working days. Now it is about the remaining balance of my credit which amounts to 729€.

Ich habe das Geld durch ein Einzahlungen Bonus gewonnnen ich musste 7350€ umsetzen sodass ich auszahlen konnte. Laut RoboCat ist bei mir keine Verifizierung notwendig , sie gehören zu einer Kette die mir bereits was ausgezahlt hat nur nicht als robocat , auch wenn mein Account gesperrt ist schreib ich täglich den Support an dieser verweist mich jedoch darauf eine Mail zu schreiben , was ich auch bereits vor eine Woche getan habe . Die Sperrung meines Accounts ist mir nicht wichtig , kann gerne so bleiben , aber es nervt weil ich eh schon lange warten musste und nun kann ich nicht mal den Status der Auszahlung überprüfen

status Update : ich habe 1500€ die ich bereits beantragt hatte heute ausgezahlt bekommen genau nach 14 Werktagen nun geht es noch um den Restbestand meines Guthabens welches sich auf 729€ beläuft

Thank you very much for the update.

We will keep this complaint open until you confirm your withdrawal has been successful.

Please keep me informed about any further developments.

After two more emails and a two-week wait, a VIP manager contacted me, requested my personal information, and paid me the money. 725 were released for withdrawal today and paid out immediately. The payout was not split. In total, I've now waited four weeks.

Nach 2 weiteren mails und 2 wochen wartezeeit hat sich ein VIP manager bei mir gemeldet , meine persönlichen infos abgefragt und mir das geld ausgezahlt 725 wurden heute zur auszahlung freigegeben und auch direkt ausgezahlt die auszahlung wurde auch nicht gesplittet . insgesammt nun 4 wochen gewartet

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Oemer,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas