RoboCat Casino - O levantamento dos prémios dos jogadores está atrasado.

I'm waiting again for my payouts 05.10, 09.10 etc.

So please pay reliably!

Ich warte wieder einmal auf meine Auszahlungen 05.10,09.10 usw.

Also bitte zahlt doch zuverlässig aus!

Dear Romi1503,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I've been waiting for the payout since October 5th. The chat doesn't work anymore either. I keep getting put off – I've had enough!!!!!

Ich warte seid dem 05.10 auf die Auszahlung. Der Chat funktioniert auch nicht mehr. Ich werde laufend vertröstet - mir reicht es !!!!!

Dear Romi1503,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, it has finally been paid out but the payments from 15.10 are still missing

Hallo, es wurde jetzt endlich ausgezahlt aber die Auszahlungen vom 15.10 fehlen weiterhin

Dear Romi1503, could you please confirm whether you have received all of your withdrawals?

I am still waiting for my payouts from October 15th and 16th

Ich warte immernoch auf meine Auszahlungen von 15 und 16. Oktober

I'm really angry, 500 euros are missing from 15.10 and 500 euros from 16.10

Ich bin echt sauer es fehlen 500 Euro vom 15.10 und 500 Euro vom 16.10

Dear Romi1503, could you please confirm whether you have contacted the casino in relation to the delayed withdrawal?

Additionally, could you please confirm whether you have passed the KYC verification?

I would like to ask you to share your communication with the casino regarding the canceled withdrawal. You can send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here. I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I don't save the chats, but I always get standard replies saying there are delays. I'm verified and have received payouts in the past.

die Chats Speicher ich nicht , aber bekomme immer Standard Antworten das es Verzögerungen gibt. Ich bin verifiziert und habe auch schon Auszahlungen erhalten in der Vergangenheit.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Romi1503,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka