RoboCat Casino - O pagamento do jogador foi atrasado.

Good evening, I have requested a withdrawal since 31/5 and it is still being processed, from livechat and from support they answer me with the same standard message (it is not their fault, the payment department is delaying it)

Καλησπέρα,εχω αιτηθεί ανάληψη από 31/5 και είναι ακόμα σε επεξεργασία,από livechat και από το support μου απαντάνε το ίδιο τυποποιημένο μήνυμα(δεν ειναι δικό τους το λάθος καθυστερεί το τμήμα πληρωμών)

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Dear ANDRE8515,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

10/06/26 and they still tell me that my withdrawal is being processed by the financial department, I don't see them putting my money in.

10/06/26 και ακόμα μου λενε οτι η ανάληψη μου επεξεργάζεται απο το οικονομικο τμήμα,δε το βλεπω να μου βαζουν τα χρήματα μου

14/6 still nothing, from Chat 3 days ago they tell me that the withdrawal will be made any moment

14/6 ακομα τιποτα, απο το Chat 3 μερες μου λένε οτι η ανάληψη θα γίνει απο στιγμή σε στιγμή

Dear ANDRE8515,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, the withdrawal has not been made. Through the chat they tell me that my withdrawal is being processed by the financial department, I don't see them depositing my money.

οχι δεν εχει γίνει η ανάληψη.Μεσα απο το chat μου λενε οτι η ανάληψη μου επεξεργάζεται απο το οικονομικο τμήμα,δε το βλεπω να μου βαζουν τα χρήματα μου

I am sending you a screenshot of the withdrawal showing €500 and Under Review.

σας στελνω Screenshot της ανάληψης που δείχνει €500 και Under Review.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear ANDRE8515,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla