Rocketpot Casino - A retirada do jogador foi adiada devido a problemas de KYC.

I won the welcome bonus and have requested a withdrawal of about $5,000 ETH, but I haven't received any KYC and the withdrawal hasn't been completed.

I have contacted live support multiple times, but there has been no progress.

I also sent an email to support, but haven't received a reply.

Could you please contact this casino site somehow?

ウェルカムボーナスで勝利して$5,000ETHほどの出金依頼を出しているのですが、KYCも来ませんし、出金も完了しません。

ライブサポートには複数回問い合わせをしていても、一向に進展がありません。

サポートにメールも送りましたが、返信はきておりません。

このカジノサイトに何とか連絡を取っていただけないでしょうか？

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your attempts at communication with the casino to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear yonacy,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas