Rockstar Casino - O pedido de retirada do jogador foi atrasado e cancelado.

I submitted the withdrawal on 25.09.2025 for 400, and it was showing as "pending" for several days. However, I was surprised to find that it was later cancelled without notification or reason provided. I have double-checked my account, and there are no messages or emails explaining the cancellation. I then requested half the funds (200) on the 3rd and they are still pending. The casino just keeps saying there is a delay but have provided no info on why it was cancelled or when it will actually be sent.

I have met all wagering and verification requirements, and my account is fully verified. Therefore, there should be no reason for this delay or cancellation and I have previously had a withdrawal.

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification, investigation of your gameplay, a high volume of withdrawal requests, or technical issues on the payment provider's side. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, or if your withdrawal request gets cancelled again, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

I have been trying to withdraw since 25th September and my account is fully verified as per the screen grabs I have sent you.

I'm sorry to hear that your withdrawal request has been declined again.

• Have you contacted customer support to ask why your withdrawal was declined twice?
• Have you deposited money into this casino using cryptocurrency?
• Have you played with an active bonus? If so, did you complete all wagering requirements before requesting a withdrawal?
• Have you made any successful withdrawals from this casino before?

Dear bhart,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.