Rolling Slots Casino - O jogador solicita um estorno devido à percepção de manipulação.

My complaint its about account in my opinion im controlled or casino uses special tactic which ingerences about snigle player RTP.In period 2 months i made deposit on total summary 135 k i cannot win over 10 000 doing totally everything high intensivity of deposit using different bet changing games and providers im not able to win even in total amount of 80 feature bonuses not even 1 been 100 x every one skips like seriously managed by somebody definetly set up this to dont get any profit. Especially Norway now change low and im not able to play I request a chargeback of 135 000 nok.

Dear Mariottii,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else I can do for you regarding your complaint.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Mariottii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

135 k attempts

Over 100 bonuses from 6 nok to 100 nok no matter 4 scatters either.

5800 suspiciously low withdrawall limit ( part of tactic)

Pooor layout of website like scam type casino.

Controll via key accountant and vip Manager nothing special in it.

RNG RTP stupid explanation

Promot from casino guru as 1 rank best casino Hahaha

Many players with same problem no win big cash.

Cashback its setup and added via Manager they pay you back if you loose enough.

Thanks for your reply. I am sorry you feel this way.

Could you please support your complaint with evidence?

Have you discussed the issue with the casino support? What responses have you received?

Forward your game history and evidence of the withdrawal limit to my email at tomas@casino.guru or post screenshots here.

Which kind of evidence you expect ? i still struggle to win back my money and play there you think that game named home of the brave no limit are just working to the bet of 40 nok ? I get a 10 bonuses on highest bet I got maybe 2000 win on max bet Inside bonus that casino cannot exist in the enviroment they manage setup to get maximum around withdrawall limit 5800 its max you can win why that casino is not wrote under as a low win casino.For exempel i can put 40 000 by day they can just send 5800 its a fair trade you think ?????

Another proof that sonetimes they boosted a casino accounts for players i won from 500 added by VIP manager almost 34 000 nok.I wanted to withdraw all money but unfortunetly they have untold limits on only 3 withdraws by 24 h.Its also no possibility to proceed withdraw so because I loosed 140 000 i wanted to hive chance and maybe win it back sorry on this 18 000 i been not able to win even single bonus feature inside games. Somebody can think im wrong but they used too much rules and tactics that really made me feel controlled and cheated during game sessions.I want to get back all my money than I finish playing there.Also weird thing happened because comeback to lobby when I won 30 000 i have it 60 000 on balance what whas that ? In that moment I have 30 000 not 60 000 maybe it was layout from Manager side inside my account ? Please explain that

Thanks for your reply.

Please understand we can't pursue the complaint just based on the description of events you presented. The player is ultimately responsible for their gameplay, active balance, and all bets taking place.

Also, please note that chasing losses is the worst mindset you can have while playing. Chasing your previous losses will eventually end up in a deeper loss. If you believe it might be useful, please consider taking advantage of the responsible gambling tools the casino offers, like taking a break or even a self-exclusion: https://rollingslots.com/en/responsible-gaming

Please let me know how you wish to proceed.

Dear Mariottii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru