Rolling Slots Casino - O pedido de retirada do jogador está atrasado.

Hi,

I deposited money into this casino using my iCard account, but now they are refusing to pay out my winnings to that same account. I politely asked if I could withdraw it back to my iCard because I don't want the money going into my bank account, but they rejected my request. They said I can use Skrill, Jeton, or Revolut, but I don't have any of those. I believe they should be able to pay me back to the same method I used to deposit. I don’t understand why this is a problem. Please help me get my money.

Dear hakunamatata,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too; it can also be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Please allow me additional questions:

• Was your account verified successfully in the past?
• Have you accumulated your winnings with the help of the bonus?
• Could you please share your communication with the casino discussing the issue? My email is tomas@casino.guru
• In the meantime, please check our guide on Skrill https://casino.guru/skrill-casino-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi,

I won with my money, i did not win using a bonus and i verified my account successfully. I will send you transcripts to your email

Dear hakunamatata,

Have you made previous deposits and withdrawals using other payment methods in the past successfully?

Have you used a Norwegian bank account to deposit and withdraw from the casino? Is this option available to you? Has using the Norweigan bank account for playing in online casinos caused you issues in the past?

Please let me know.

Hi,

I first deposited and withdrew money using my Mifinity account, but later I closed that account. After that, I made a deposit using iCard, but now the casino doesn’t want to pay me there. I didn’t use a Norwegian bank account because I don’t want casino funds coming into my bank account from Norway, and I’ve been clear about that from the start.

I’m just trying to get the money I’m owed, and I’ve used valid payment methods. This shouldn’t be such a problem.

Thanks.

Dear hakunamatata,

The casino representative contacted me outside of this thread and confirmed you used bank transfer and Mifinity to process payments in the past, and these options remain available for you to use. I would recommend that you use any of the proposed solutions offered by the casino.

Please let me know about your decision.

Hi,

As I have stated in my earlier reply, my Mifinity account is closed. The only time I used a bank transfer was to withdraw funds to my Mifinity account.

Please review my previous messages regarding this matter and advise on the next steps, as I am still unable to withdraw my funds. If they can take deposits from iCard why is it a problem when I withdraw my funds there?

Thank you very much, hakunamatata, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, hakunamatata!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Dear Pavel,

We have forwarded the information that we have shared with Tomas via email.

If there are any additional information that is required, please let us know.

Kind Regards,

Rolling Slots Casino Representative

Thank you, Rolling Slots Casino Representative!

I have sent you a further request in response to your e-mail.

hakunamatata, can you, please, explain what is iCard and withdrawal to it would work?

Dear hakunamatata,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, it is a digital wallet like Mifinity. But as i closed my mifinity, i deposited with icard and i wanted to take out my money there. Norway is strict about casino payments so i made that wallet. Can you please explain why is it a big deal and can i get paid there?

Thank you!

Rolling Slots Casino, can you please confirm if the player has deposited with the iCard digital wallet and if it is possible to make a withdrawal to their iCard account?

hakunamatata,

unfortunately, casino cannot make withdrawals to iCard. Since you cannot make withdrawals to your MiFinity account, the only option for you is to open Jeton, Skrill or PySafeCard account, make a verification deposit from it and then withdraw to it as well.

Can someone please explain how it's possible that depositing via iCard goes through without any problem, but when I request a withdrawal, suddenly it’s not allowed? I used a standard bank transfer to my iCard IBAN, and now I’m being told the only option is to open a new bank account solely for this purpose—something I find completely unreasonable given that I already have valid accounts in use.

I'm being refused payment through both crypto and iCard. It seems very clear that the issue isn’t technical, but a refusal to pay out what I’m owed.

Once again, I’m asking directly: how is it acceptable that they can take money from my iCard account, but not return funds to it when it's time to pay me?

The casino has stated that they cannot make withdrawals to iCard due to payment provider's restrictions.

Dear hakunamatata,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, I will open a skrill account and let you know when I take out money

Thank you, we will be waiting!

Hi I am just letting you know that I’ve made a withdrawal to Skrill

Good news! Please, let us know when you withdraw the whole disputed amount and receive it!

Dear hakunamatata,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Pavel
Casino.Guru