Royal Panda Casino - O limite de perda solicitado pelo jogador não foi aplicado.

The limit for the bet and loss limit is very flawed! On December 10th, 2020 at 7:52:53 p.m. I successfully lowered my stake and loss limits to 50 and the deposit limit to 10. I started playing the next day (12/11/2020, 6:24:46 PM to 12/11/2020, 8:29:37 PM) and lost € 350.41. During that time I didn't change anything and the limit I set didn't work. So I shouldn't have gambled and lost money. At some point I realized that I had lost a lot more than I had set in my limit. So I expect my lost money to be refunded.

Das Limit für die Einsatz und Verlustgrenze ist stark Fehlerhaft! Am 10.12.2020 um 19:52:53 Uhr habe ich meine Einsatz- und Verlustlimits erfolgreich auf 50 und das Einzahlungslimit auf 10 gesenkt. Ich habe am nächsten Tag mit dem spielen begonnen (11.12.2020, 18:24:46 bis 11.12.2020, 20:29:37) und verlor dabei 350,41 €. Während dieser Zeit habe ich nichts geändert und das von mir festgelegte Limit hat nicht funktioniert. Ich hätte also nicht spielen und Geld verlieren dürfen. Irgendwann wurde mir klar, dass ich viel mehr verloren hatte, als ich in meinem Limit gesetzt hatte. Ich erwarte also, dass mein verlorenes Geld zurückerstattet wird.

Dear Lolo777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward any emails or screenshots showing that you have requested loss limit along with your cashier history? My email address is petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Lolo777,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.