RTbet Casino - A conta do jogador foi encerrada.

Hi, this morning my account at this casino was blocked without any reason in my opinion, therefore I request a refund of the funds on it back

salve stamattina presto il mio conto su questo casinò e stato bloccato senza moltivo a mio avviso, pertanto richiedo il rimborso dei fondi presenti su di esso indietro

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi Atiila,

1. I have only played slots, I have NEVER played any sports/live casino games
2. I was never asked for verification
3. The winnings derive only and exclusively from the balance that I have regularly deposited into the gaming account, although I had received bonuses on the deposit they were never activated, in fact I directly cancelled them as I was not interested

I await your reply

Best regards,

[Edited]

Ciao Atiila,

1. Ho giocato solo alle slot, non ho MAI effettuato nessuna giocata sportiva/Casinò live
2. La verifica non mi è stata mai chiesta
3. Le vincite derivano solo ed escusivamente da saldo che ho depositato regolarmente sul conto di gioco,nonostante avessi ricevuto dei bonus sul deposito essi non sono stati mai attivati, anzi gli ho prioprio direttamente cancellati dato che non mi interessava

Resto in attesa di una vostra risposta

Distinti saluti,

[Redacted]

Dear Bastja,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

The casino did not provide me with any communication regarding the closure of my account

Il casino non mi ha fornito alcuna comunicazione in moerito alla chiusura del mio account

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Bastja,

It's Michal again. I have taken over this complaint as well. I have reviewed the case and will contact the casino to obtain further clarification and supporting evidence regarding the circumstances of the case and to see how I can assist in resolving the matter.

I would also like to invite RTbet Casino to join the discussion.

Dear RTbet Casino,

Kindly provide any relevant information and evidence supporting the alleged violation(s) of your Terms and Conditions that the player is accused of committing.

You may provide the relevant information and supporting evidence directly to me at michal.k@casino.guru for an independent review.

Thank you in advance for your cooperation.

Dear Player,

Thank you for contacting us.

Following your request and after checking the case with the relevant department, we would like to inform you that your account has been closed as part of administrative decision.

Please be informed that the account was closed in accordance with the following point of Terms and Conditions:

7.19 It is strictly prohibited to engage in any promotion abuse. This includes, but is not limited to:

• any and all minimum risk strategies, for example, low risk roulette bet (any bet spread combination on roulette games covering 24 (twenty-four) or more of the 37 (thirty-seven) unique spots on the table).
• placing individual bet amounts greater than 5 (five) EUR before wagering is met.
• moving from low weighted or un-weighted games (in the context of contribution to wagering requirements) to a high weighted game after large wins for the purpose of clearing wagering requirements.
• from high risk betting to low risk betting after a big win, for the purposes of clearing wagering requirements.
• two-tier betting.
• playing games with an active bonus to build up value, converting the bonus and then cashing out the accumulated value afterwards – for example by starting and delaying a game round, bonus feature, and completing this after meeting bonus wagering requirements, losing a bonus or with a subsequent deposit.
• other strategies, taking advantage of any software, bug or failure, or participating in any form of activity that we, in our sole and absolute discretion, deem to be abusive.

7.20 If you engage in any promotion abuse, fraud, or manipulation this shall be considered as a breach of the Terms. In such cases, and in addition to other remedies available to us, we reserve the right to void all promotions you participated in, void and confiscate all the winnings derived therefrom, and prevent your participation in future promotions.

9.1 The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:

• engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed.
• using any form of cheating or other means of gaining an unfair advantage or influence, including, without limitation, making use of a software error, loophole or bug, using software or hardware to automate, distort or influence the outcome of bets. <<...>>
• using unfair betting patterns or strategies, such as equal, zero or low margin bets, bets with minimal risks, hedge betting, or otherwise placing bets in such a way that in our opinion the system is being abused, guaranteed win is achieved, or the risk is minimized. <<....>>

9.4 Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:

• immediately block your account and suspend your access to the Website and/or its services, suspend all pending withdrawal requests and other payments to you for the period of investigation.
• permanently close your account with the Website and all other partner websites on our platform and deny any future use of the Website and the partner websites.
• void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account.
• void any bonus balance on your account and/or limit your future participation in our bonus and promotional offers or deny them to you. <<.....>>

We hope this helps clarify the matter for you.

Kind Regards,

RTBet Casino Team

Greetings:

I have NEVER activated a promotion therefore your insinuation of promotion abuse is totally unfounded, furthermore the other points you listed have not been violated by me in any way

Salve:

NON HO MAI attivato una promozione pertanto la vostra insinuazione di abuso di promozioni e totalmente infondata, inoltre anche gli altri punti da voi elencati non sono stati violati da me in alcun modo

Dear RTBet Casino,

Thank you for your response.

Kindly provide me with the evidence supporting the alleged violations of your terms and conditions of which the player is being accused. You can send the information and, most importantly, evidence directly to me at michal.k@casino.guru for an independent assessment.

Thank you in advance.

Dear Michal,

Can you please check your inbox for the recent email we sent. Thank you in advance.

Kind regards,

RTBet Casino Team

Thank you for the information and evidence provided, RTbet Casino Team.

Dear Bastja,

After carefully examining all the information and evidence supplied by the casino, including your game history, I have concluded that your gameplay followed a deliberate and structured pattern that significantly deviates from ordinary recreational play.

The evidence confirms that you intentionally employed a prohibited betting strategy as mentioned above by the casino team. The consistency and repetition of the relevant betting patterns demonstrate that this was neither accidental nor incidental. Furthermore, you used the same strategy at several other casinos and subsequently submitted complaints concerning those cases through our forum. Taken together, these circumstances cannot reasonably be attributed to coincidence or an unintentional breach of the rules.

The evidence also confirms that you had activated and were using promotional bonuses while employing this strategy. This directly contradicts your claim that you had never activated or used any promotion.

As an independent party, we have thoroughly reviewed the available evidence and determined that the violation of the casino’s bonus rules has been clearly established. Based on our assessment, the casino acted in accordance with its Terms and Conditions, which you accepted when creating and using your account.

We will therefore close this complaint as Rejected – Unjustified.

I strongly recommend that you carefully read, understand, and comply with the applicable Terms and Conditions before playing at any casino in the future. Employing prohibited strategies will inevitably carry consequences, including the confiscation of funds associated with the prohibited play and the closure of your account.

Casinos are fully entitled to take proportionate measures to protect themselves against deliberate bonus abuse and other prohibited conduct, and they rightfully expect all players to abide by their rules.

Best regards,

Michal

Casino Guru