RTbet Casino - A jogadora deseja encerrar sua conta.

Good morning

Please, how can I close my Rtbet account?

After spending €100,000 at this casino, I struggled to win or cash out. But I noticed that the cashbacks are decreasing, and I can never talk to anyone; not even my VIP manager explains the mistakes or scams.

please if you can help me thank you

Buongiorno

per favore come faccio a farmi chiudere il mio conto gioco con Rtbet

dopo 100 milla € speso su questo casinò ho fatto tanta fatica a vincere ho incassare un uslcosina. Ma mi sono accorta che i cashback sono sempre di meno oltre che non si può mai parlare con nessuno,nemmeno il mio manager vip dà spiegazioni degli sbagli o le truffe

per cortesia se mi potete aiutare grazie

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway. If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear millo12345,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila