RTbet Casino - A retirada do jogador foi adiada.

I made a withdrawal request for $300 on RTBet on May 25th and their own t & c 6.15 "Deposits are work through by the financial department within 3 business days after the request was made" Its has been 13 days, 10 of which are business days. I am repeatedly given the same scripted messages by support about delays and there are many withdrawals to process. Hard to believe there have been a huge wave of withdrawal requests that have extended the timeframe by 3x. But it is irrelevant since its their own t & c that set out the timeframe and they are responsible to uphold that just as I am. If I breached a term I would 100% be penalized accordingly for doing so. Ive attempted to verify my account which they will not let me do stating it is not necessary however this will be another delay I am sure once they request all of this information. Bottom line is its been 2 weeks for a small $300 withdrawal and I just want my money and I need help because I cannot get it from them.

Dear sjmacvikings,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Do I understand correctly that you have not passed the KYC verification yet?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi there, thanks for your response.

-This is my first withdrawal attempt

-I tried to initiate the KYC process but was told verification is not needed at this time

-No the funds were not bonus related

Thanks

Chris

Thank you for your reply, sjmacvikings. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

This is my only ever withdrawal, It is still marked as "under review". I have attached a screenshot of the transaction. I will also forward you the email thread to your email address.

Thanks

Chris

Thank you very much, sjmacvikings, for your cooperation. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear sjmacvikings,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Romi