RTbet Casino - As retiradas dos jogadores foram adiadas.

I requested a withdrawal 3 times, and each time it was canceled without providing a reason. I tried three different methods suggested to me. I contacted customer service, and they informed me that the casino had an issue and withdrawals were not being processed. They advised me to initiate a new withdrawal and assured me that the problem was resolved and that I would be given priority due to the inconvenience. It has been 4 days since then, and I still haven't received my funds.

Αιτήθηκα ανάληψη 3 φορές και μου την ακύρωσαν 3 φορές χωρίς να μου αναφέρουν το λόγο. Δοκίμασα με τρείς διαφορετικές μεθόδους που μου πρότειναν . Επικοινώνησα με την εξυπηρέτηση και μου είπαν ότι είχε πρόβλημα το καζίνο και δεν προχωρούσαν και μου σύστησαν να προχωρήσω σε εκ νέου ανάληψη και ότι το πρόβλημα λύθηκε και ότι θα με βάλουν σε άμεση προτεραιότητα για την ταλαιπωρία. Εκ τότε έχουν περάσει 4 ημέρες και ακόμα χρήματα δεν είδα

Hello jjzaf,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RTbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

No identification was needed as the page said. After 4 days and daily messages they got rid of me

Δε χρειαζόταν ταυτοποίηση από όσον ανέφερε η σελίδα. Μετά από 4 μέρες και καθημερινά μηνύματα μου τα βάλανε

Hello jjzaf,

Please keep in mind that any withdrawal may take up to 14 days to be processed. Is any payment currently pending?

Dear jjzaf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.