RX Casino - A conta do jogador foi encerrada e os saques foram rejeitados.

Hi, I did an account verification and tried to withdraw 5x2.5 thousand withdrawals even though I had confirmed the account. It was rejected and I contacted the customer service who advised me to try again. I made 3 withdrawal attempts and then I received an email saying I had to send additional documents. Now the withdrawals were rejected in the game account and an internal transfer had been made to my 12,502 money and now there is no response anymore and I can't log into my account anymore.

Hei, tein tilinvahvistuksen ja yritin nostaa 5x2,5 tuhannen nostoja vaikka olin vahvistanut tilin. Tuli hylättyä ja otin yhteyttä asiakaspalveliaan joka kehoitti kokeilemaa uudestaan tein 3 kertaa nosto yrityksiä ja sitten tuli sähköpostiin pitää lähettää lisä dokumentteja nyt pelitilillä näkyi nostot hylätty ja 12,502 rahalleni oli tehty sisäinen siirto ja nyt ei vastata enää enkä myöskään pääse kirjatumaan tililleni enää.

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Dear Jesbe95,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.

• Could you please let me know which verification documents you have initially provided and when exactly you sent the last one?
• What specific documents were requested from you for the additional verification?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra