RX Casino - O jogador não pode sacar dinheiro.

Hello, I can't withdraw my money from Rx.casino

Can you help me

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear SnakeAllan95,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with RX Casino. I’m afraid I will need more information regarding your problem. Could you please elaborate?

I will be waiting for your reply patiently.

Best regards

Petra

I submitted a withdrawal request in crypto and it got stuck

Dear Petra, dear SnakeAllan95,

Thank you for reaching out and for the additional clarification.

We would like to inform you that during the period in question, RX Casino was undergoing a scheduled update to our payment infrastructure, including cryptocurrency processing. A notice regarding this update was displayed directly within the player's account dashboard at the time of the withdrawal attempt.

We sincerely apologize for any inconvenience this may have caused. The update has since been completed and our payment systems, including crypto withdrawals, are now fully operational.

We kindly ask SnakeAllan95 to log into their account and attempt the withdrawal again. The request should be processed without any issues.

Should any difficulties persist, please do not hesitate to contact us directly and we will assist immediately.

Best regards, RX Casino Team

I've submitted it and it's still pending.

There's been no information regarding an update

Thank you both for your replies,

• SnakeAllan95, what specific error message, if any, are you receiving when trying to withdraw?
• Have you previously attempted to withdraw funds, and if so, what was the outcome?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

It said there were insufficient funds in the account, but the casino support didn't respond

Thank you for your reply and for providing the previous details, SnakeAllan95.

• Have you meet all withdrawal requirements set by the casino?
• Could you provide me with a copy of oyour actual Balance and Transaction request?
• Could you please provide any additional evidence or communication?

You can send all supporting documents to: petra.h@casino.guru or upload your screenshots directly to the thread.

Thank you again for your cooperation.

Dear SnakeAllan95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru