Savanna Wins Casino - A retirada do jogador está atrasada.

I've been waiting for my money since August 19th. Before that, I waited over a year for about €1,000, and still nothing. Now I've already claimed half of the €450 I owed since August 19th. I still haven't received anything.

Ich warte seid den 19 AUgust auf mein geld davor habe ich über ein 1 Jahr gewartet so CA 1000Euro kam immer noch nichts. Jetzt habe ich schon die Hälfte eingefordert, seid dem 19 August von 450 Euro. Kam immer noch nichts.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

Thank you very much in advance for your reply.

Best regards,

Tomas

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No, I haven't requested a withdrawal from this casino yet, but I've been waiting for it for a year, so I canceled it and requested it again. Still nothing.

I successfully passed the verification process, everything... No, that wasn't a bonus. I deposited 20 euros and then won the entire amount, X.

nein ich habe noch keine Auszahlung von diesen Casino nur angefordert, habe aber 1 Jahr lang drauf gewartet und deswegen habe ich es abgebrochen und noch mal neu eingefordert. Kam immer noch nichts..

Ich habe die Verifizierung erfolgreich bestandenn alles... Nee das war ohne Bonus. Habe 20 Euro eingezahlt, und dann das alles gewonnen die Summe X .

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru), who will be at your service. However, I would like to warn you that it seems to be a common practice of Savanna Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

My name is Jana,

and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact Savanna Wins Casino outside this complaint thread and let you know any new information once I receive it.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Jana