SG Casino - O levantamento dos prémios dos jogadores está atrasado.

Hello, I requested a withdrawal of €200 and €300 from SGCasino on August 30th and I've been waiting for over a week. Support told me to send an email, which is exactly what they said: there can be a delay.

Hallo ich habe am 30sten august eine Auszahlung in 1x 200 und 1x300 beantragt beim SGCasino und ich warte seid länger als eine Woche drauf der Support sagte ich solle eine email schreiben in der mir genau das gleich gesagt wurden ist was mir der Support sagt es kann zur Verzögerung kommen

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear NorRespect,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The casino states that I don't need to verify my identity.

Das Casino gibt an ich bräuchte mich nicht zu verifizieren

And the terms and conditions explicitly state that a payout takes 3 working days.

Und die agbs schreiben ausdrücklich das eine Auszahlung 3 Werk Tage dauert

Dear NorRespect,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.