Simsinos Casino - A conta do jogador foi encerrada com saque pendente.

Hello, I withdrew 47 euros from simsinos 14 days ago and haven't received a response yet, and my account was blocked a few days later.

Hallo ich hab 47 Euro ausgezahlt vor 14 Tagen bei simsinos und hab noch keine Antwort und mein Konto war ein paar Tage danach gesperrt

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear BARIS217,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the situation.

• Did you pass the verification before you lost access to the account?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Hello, yes, I verified my account before it was closed. I had sports betting and slot machines, yes, with a no deposit bonus and no wagering requirements.

Hallo ja ich hatte mich vor der Kontoschließung verifiziert ich hatte Sportwetten und Spielautomaten ja mit einem Bonus ohne Einzahlung und umsatz

Could you please advise how long you were a player at the casino and when exactly your account was blocked?

Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here.

Thank you for your assistance.

Dear BARIS217,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru