Simsinos Casino - A desistência do jogador foi adiada e restringida.

I withdrew my entire balance, €3400. They requested KYC verification, which was approved the same day, and I had to wait two weeks with the withdrawal pending until last night when they sent me an email saying that for security reasons they were keeping my money and that I could only withdraw the initial deposit (€100).

Hice retiro de todo mi saldo, 3400€. Me pidieron el KYC, aprobado el mismo dia y tuve que esperar 2 semanas con retiro pendiente hasta anoche que me mandan correo diciendo que por motivos de seguridad se quedan mi dinero y que puedo retirar solo el primer deposito (100€)

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Simsinos Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• Have you made any previous payouts from the casino?
• Was your account blocked as a result of alleged security reasons?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you already withdrawn the 100€?

Thank you very much in advance for your reply.

Best regards,

Tomas