Slot Bunny Casino - O jogador afirma que o seu pagamento foi atrasado.

Slotbunny isnt paying me my winnings, $3,975 dollars, that I won fair and square. I deposited without a bonus attached and requested a withdrawal. They've been giving me the run around and are claiming that the wait is because they are waiting on the providers end to be able to approve and payout. That doesn't make much sense to me at all and they keep telling me the same thing when I ask about my withdrawal. Ive tried contacting management via email and unable to get any sort of response. They disabled support chat so now I can't even contact them and haven't been in contact for almost a week. My withdrawal is still sitting in pending and I feel like I've been cheated out of my winnings. Im finding out that they are doing this too others as well. Many have posted their experience on other review platforms saying this is happening to them too. So disappointed and upset, I just want my money.

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Dear Blondygirl21,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I love how professional and legit you all are 🙂 You guys rock and I can tell you guys care and I truly appreciate it. Im trying to be patient, It's just hard when Im reading reviews of others who have been waiting months to receive their winnings and are given the exact same reasons of non pay from the casino as me. But I will be patient. Wednesday the 18th will be two weeks and I will come back and give a update of thats alright? Then we can move forward?

P.S. I am approved with them to withdrawal and went through the verification process so we are good as far as that goes.

Hi Im back, 2 weeks to be exact and still no money and no response from Slotbunny. They are ghosting me.

Dear Blondygirl21,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I was waiting the 14 days like we discussed I do to reply with a update. I have been eager to get this figured out and hope we still can. Its been exactly 2 weeks since requesting a withdrawal and still they have made no contact or reply to my emails and they disabled online chat support.

Just thought id check in. Im guessing they haven't responded to anything? Do you have any suggestions on anymore steps to take to try and get my winnings? I appreciate your help and everything your doing.

Dear Blondygirl21, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Karla,

Yes, I have made withdrawals with them before. They only withdrawals I've ever made were resulted from their free spins which was usually right around the $20 mark. I can confirm that I have passed the kyc verification and have been approved. They had me do one when requesting this withdrawal. I did not claim any bonuses, this was a clean deposit. I did not play any sports or anything other than slots. They arent giving me a reason that im not eligible for payout, their reason is on their end. They say their compliance team is reviewing it or the provider's are reviewing my game play but assured me I had nothing to worry about.

I cannot find a working phone number for Slotbunny and the only way to communicate with them is by email which they do not respond too or by online chat support but unfortunately, they disabled that on my end so I unable to connect with anyone. So, at this point, im still sending emails hoping they will get back to me. I continually log into my account to see if theres any changes to my withdrawal but its still pending....

Thank you for your help so far.

Dear Blondygirl21, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation.

Karla

Hello Karla, The day and time of my withdrawal was February 4, 2026 1:13 AM. The last withdrawal only took a couple hours to receive and that is how it always has been within that time when I've cashed out (cashouts were always $40 and under). Ive always used Litecoin for my cashout method just like everyother time in the past, which is recommended by them. Currently, my withdrawal is still pending.

Dear Blondygirl21,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Janka, jana.k@casino.guru . This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Thank you Karla, for all your time and efforts youve put into all of this. I really do appreciate you.

Dear Blondygirl21,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Slot Bunny Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Thank you Jana, your help is appreciated tremendously.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Blondygirl21,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jana