Slot Madness Casino - Os ganhos do jogador são confiscados.

I proceeded to withdraw my available funds, but I only received 13 euros... the 1900 euros in winnings were not deposited to my account, yet they were deducted from it...

Procedi a retirar los fondos que tenia retirables y solo me hicieron el ingreso de 13 euros...los 1900 de ganancias no me los ingresaron pero si me los retiraron de la cuenta...

Dear cserans,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that the withdrawal of €1900 has been processed, but you haven't received it yet?
• Could you please clarify when exactly you requested this withdrawal? 
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good afternoon. Yesterday I made the withdrawal of the profits, they are accepted but I have not yet received the deposit. Both through bank transfer and another with litecoin. I understand that it takes between 7 to 10 days to become effective. I accumulated profits with deposits and with bonuses as well. I am a depositor. When will I receive the money?

Buenas tardes. Ayer hice el retiro de las ganancias, estan aceptadas pero aun no recibi el ingreso. Tanto a traves de transferencia bancaria y otro con litecoin. Entiendo que tarda entre 7 a 10 dias en hacerse efectiva. Acumule ganancias con ingresos y con bonos tb. Soy depositario. Cuando recibiré el dinero?

Thank you for your reply, cserans. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Ok, we'll wait two weeks to see what happens.

Vale esperaremos dos semana a ver que pasa.

This is what it says, will I receive the payment or is it a scam??? I try to talk to them and they don't answer me.

esto es lo que me pone, recibire el ingreso o es una estafa??? Intento hablar con ellos y no me responden.

Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Thank you very much, cserans, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello cserans,

I am so sorry to hear about your problem with the withdrawal. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Slot Madness Casino representative to join this conversation and participate in resolving this complaint.

Dear Slot Madness Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Greetings all,

I had a chance to review the account and unfortunately the terms and conditions of the casino (and the free chips themselves) only allow one free chip between cash deposit/play sessions. As you had multiple consecutive free chips (28 in total) back to back with no cash deposit/play to separate them cserans the requested withdrawal was denied and non-cashable funds removed.

Sorry to disappoint but hopefully this clarifies things! Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Slot Madness

Hello cserans,

We have received the evidence from the casino and indeed you haven't made any deposits between free chips. We believe that the casino acted according to the situation and within its terms and conditions.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.