Slot Rush Casino - Os pedidos de retirada dos jogadores estão atrasados.

Hello I have been trying to withdraw my winnings for more than 30 days, the online chat tells me that it is a technical failure, to make a new withdrawal request, and I ask by email and they answer me the same thing, I have already made more than 20 withdrawal requests and they all answer me in the live chat that it is a technical failure that the next withdrawal request will not happen again, and it happens again.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. To better understand your situation and assist you effectively, could you please clarify the following:

• Have you made any successful withdrawals from this casino before?
• Which payment method did you use to deposit money into this casino? Did you select the same method for your withdrawals?
• Which payment methods are currently available in your profile for withdrawals?
• Have you tried choosing an alternative payment method for your withdrawal?
• Are there any pending withdrawal requests showing in your account right now?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I have not been able to complete any withdrawal successfully.

To deposit at the casino, use crypto USDT BEP20, which is the same one I used to withdraw my winnings.

The payment methods available to withdraw earnings are crypto.

The only option I see for withdrawing profits is crypto currencies.

I made a new withdrawal request 24 hours ago.

No e logrado completar ningun retiro con éxito.

Para depositar en el casino use crypto usdt bep20, es el mismo que usé para retirar las ganancias.

Los métodos de pago disponible para retirar las ganancias son los crypto.

Solo me aparece para retirar las ganancias la opción monedas crypto.

Hice una nueva solicitud de retiro hace 24 horas.

Thank you for your response.

Has your most recent withdrawal request also been cancelled?

Please forward all communication between you and the casino’s customer support regarding the cancellation of your withdrawal requests to veronika.f@casino.guru. Kindly include screenshots of your transaction history from your casino profile as well.

Hello I was told to make withdrawals equal to or below 100 €, I did it I was approved for one withdrawal I made one more withdrawal of 99 euros and they cancelled it for no apparent reason of the 811 € in my casino balance nothing else I have been able to withdraw 99 euros, I sent videos of all my withdrawal requests cancelled and only one tested and also photos of the chats I have had with the casino, all I have sent it to you to the email

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello juan123321,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Slot Rush Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? What i causing the issues with the withdrawal process? Thank you in advance for providing us with your view of the issue.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear juan123321,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martin