Slotexo Casino - A conta do jogador foi encerrada e os saques foram atrasados.

Hello again. I made a withdrawal on 28/6/2025 500€ and 29/5/2025 500€ but still to this day nothing has happened. I also do not have access to my account, they informed me that they will close and I cannot log in, so I should not worry and my money will leave them, but still to this day nothing. They normally answer me in the chat. Thank you

Γεια σας και πάλι.εκανα ανάληψη στις 28/6/2025 500€ και 29/5/2025 500€ αλλά ακόμα μέχρι σήμερα δεν έχει γίνει κάτι .επισεις δεν έχω πρόσβαση στον λογαριασμό μου με ενημέρωσαν ότι θα κλείσουν και δεν μπορώ να συνδεθώ για αυτό το λόγο να μην ανησυχώ και τα χρήματα μου θα φύγουν από αυτούς αλλά ακόμα μέχρι σήμερα τίποτα.στο chat κανονικά μου απαντάνε.ευχαριστω

Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Slotexo Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

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Good morning again. 29-5-2025 is wrong and it is 29-6-2025. Yes, I have made a withdrawal again with your help if you see my previous complaint. It is not with bonus money. Also, identification has become normal in any way requested by the casino in the first withdrawal. Also, as I told you, I no longer have access to my account, telling me that the casino is closing and you cannot enter.

Καλημέρα και πάλι .το 29-5-2025 είναι λάθος και είναι 29-6-2025.ναι έχω κάνει ανάληψη ξανά πάλι με την βοήθεια σας αν δείτε το προηγούμενο παράπονο μου.δεν είναι με χρήματα bonus επισεις ταυτοποίηση έχει γίνει κανονικότητα με όποιο τρόπο ζητήθηκε από το casino στην πρώτη ανάληψη επισεις όπως σας είπα δεν έχω πρόσβαση πλέον στον λογαριασμό μου λέγοντας μου ότι το casino κλείνει και δεν μπορείτε να μπείτε

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear takoylis13,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina