Slotexo Casino - O levantamento dos prémios dos jogadores está atrasado.

Hello dear Casino Guru Team,

I deposited €65 at Slotexo (without activating the bonus, so I only played with real money) and won €17,000.

I can only withdraw €500 per day and now, as of September 5, 2025, I have three €500 outstanding as withdrawals since September 2, 2025.

the casino is keeping me waiting with the payout.

I asked if I should verify my KYC, but they said no, everything was fine. (I have screenshots of everything.)

What can I do to get my money?

Hallo liebes Casino Guru Team,

ich habe bei Slotexo 65€ eingezahlt (ohne den Bonus zu aktivieren, also nur mit dem echtgeld gespielt) und 17000€ gewonnen.

ich kann nur 500€ pro Tag auszahlen und habe nun, den 5.09.2025 3 x 500€ offen als Auzahlung seit dem 2.09.2025.

das Casino hält mich mit der Auszahlung hin.

ich habe angefragt, ob ich KYC verifizieren soll, die meinten nein alles ist ok. (habe von allem Screenshots)

was kann ich tun um an mein Geld zukommen!?

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

All right, then I'll wait and get back to you on September 16, 2025

greetings

Alles klar, dann warte ich jetzt ab und melde mich am 16.09.2025 nochmal

grüße

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Dominika

Casino.Guru