Slotimo Casino - A conta do jogador permanece aberta apesar do pedido de encerramento.

I have been trying to close my account with Slotimo since 2024 - despite my email correspondence citing severe financial hardship in June 2025, they still kept my account open.

I wish to ask you, can I recover deposits made after my request to close my account?

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Dear brianmc.angel;

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please clarify the status of your player's account? If your account was already closed, when and under what circumstances was it closed?

Have you requested a refund from the casino? What response have you received?

Send the information to my email at tomas@casino.guru, or post screenshots here

Thank you in advance for your cooperation.

Best regards,

Tomas

Thanks for your patience and for the update regarding your account.

I went over the communication you provided.

• Could you please specify when the casino allowed you to deposit for the last time?
• Have you informed the casino at any point about suffering from gambling issues or a loss of control? Would you be able to share any other communication to that effect?

Looking forward to your reply.

Dear brianmc.angel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.