SlotLords Casino - As opções de saque do jogador foram restringidas.

I saw good reviews for Slotlords Casino so I started playing there. I always deposited via gigadat and I won a bit so cashed out via gigadat. I won 2 or 3 times, not huge amounts, 400.00 here, 300.00 there but did deposit quite often. One day I was playing and got up to 1200.00. All the sudden a message came that they changed my banking options. I was confused because I am fully verified at slotlords with all my banking in order. I tried cashing out and the only options available to me was bank transfer and the minimum I can cash out is $300.00. So, say I would like to cash out $150.00 that would be impossible. I found this unfair and I saw they offered skrill as an alternative so I downloaded the skrill app, submitted my passport ID and address proof and was verified. I went back to slotlords and tried to cash out via skrill but it was rejected. This cannot be legal can it?

I've never come to you for help Casino Guru but im at a loss here. How can they suddenly change my payment options and tell me I cannot cash out under $300.00? Is that even legal. Please help me

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SlotLords Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you saved the message regarding the change in payment methods you refer to in your post? Would you be able to share it with me?
• Could you please specify how much is currently in your account and how much you wish to withdraw?
• Have you deposited the minimum qualifying deposit using Skrill before requesting a payout?
• Have you passed account verification? Were you asked to submit any documents to verify your account and identity?
• Have you received further assistance from the casino since submitting the complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I recieved no help from them. They kept asking me to supply a screenshot of me trying to cashout out so they could see the proof of the minimum $300.00 cash out which I provided. The way they changed banking options as I was mid play and winning is not okay. I am fully verified with one of the top 5 banks in Canada and suddenly I cannot cash out by transfer anymore? Casinos like this are exactly why people are no longer trusting online casinos.

Thanks for your patience.

• Based on the information you provided, your balance was sufficient to request a payout via bank transfer. Would you be able to explain what obstacles you are facing when attempting to withdraw via bank transfer?
• What course of action did the support suggest you follow?

Looking forward to your reply.

Yes, I can explain the obstacles. Previously I had been able to cash out using gigadat etransfer. I could also cadhout under $300.00. The point is that they changed my banking options on me as I was winning, all the sudden I was restricted from using e-transfer and can now only cashout $300.00 or more. This is not okay. It's absolutely not the point that i had enough money, its that they suddenly changed everything and now I can't cash out under $300.

I'm sorry I bothered coming to you at Casino Guru. It takes forever for you to get back to a complaint and nothing gets resolved. You honestly don't see the problem here????

Thank you for your patience. We currently have hundreds of active complaints, and we strive to reply as soon as possible within 7 days.

I apologize for not being able to help with this in particular. Online casinos enable and disable payment methods for players all the time based on our experience with players' complaints. If it were possible for you to use one payment method before, it is often the case that a new one is added while old ones might be deactivated for long periods of time or permanently. I completely understand that the comfort of using the same payment method is very valuable; however, we might not ask the casino to reintroduce the payment method if other options are available.

Please let me know whether you wish to pursue the payout using the available payment methods, or if I might assist you in other ways.

Dear Misseschelle,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru