SlotsPalace Casino - O jogador acredita que o seu pagamento foi atrasado.

I deposited PLN 400 into SlotsPalace Casino and played with my own funds, without any bonus. I requested a PLN 700 withdrawal in Bitcoin on August 31, 2026. Since then (over four business days have passed), the withdrawal remains listed as "Pending verification." My profile states that the account does not currently require document verification, and the live chat support claims everything is fine, refusing to provide any details. Email support only responded with a pre-made template, and the transaction status on the website has been stagnant for a week. The casino is deliberately stalling and violating its own terms and conditions regarding withdrawal processing times. Please help me recover my funds.

Wpłaciłem do kasyna SlotsPalace 400 PLN i grałem za własne środki, bez żadnego bonusu. Zleciłem wypłatę 700 PLN w Bitcoinie w dniu 31.08.2026. Od tamtej pory (minęły już ponad 4 dni robocze) wypłata cały czas wisi jako „W trakcie weryfikacji". W moim profilu jest informacja, że konto aktualnie nie wymaga weryfikacji dokumentów, a support na Live Chacie twierdzi, że wszystko jest w porządku, jednocześnie odmawiając podania jakichkolwiek szczegółów. Support mailowy odpisał tylko gotowym szablonem, a status transakcji na stronie od tygodnia stoi w miejscu. Kasyno celowo gra na zwłokę i łamie swój własny regulamin dotyczący czasu przetwarzania wypłat. Proszę o pomoc w odzyskaniu środków.

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Dear michal2324,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

"SlotsPalace Casino has just blocked me from accessing my account. When I try to log in, I get an error message that my password is incorrect, even though I'm entering the correct details. This is a deliberate action to prevent me from tracking the status of my PLN 700 withdrawal."

„Kasyno SlotsPalace przed chwilą zablokowało mi dostęp do konta. Przy próbie logowania pojawia się komunikat o błędnym haśle, mimo że wpisuję poprawne dane. To celowe działanie, mające na celu uniemożliwienie mi śledzenia statusu wypłaty 700 PLN."

I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation completely.

• Could you please tell me how long you were a player at the casino and exactly when your account was blocked?
• Did you pass any verification documents before you lost access to the account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

Thank you very much in advance for your reply.

Dear michal2324,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru