Slottica Casino - Os ganhos do jogador foram confiscados.

This casino is a scam. Thieves confiscated over 2 million in winnings just 2 hours before my first withdrawal attempt. I tried to withdraw 7 times but never could. The last time, they confirmed that everything had been verified and assured me that all was well, but in the end, they stole my money. According to them, this was due to a supposed breach of the bonus agreement, even though I declined all bonuses because they always have glitches. When you decline, these winnings get deducted but when you want to withdraw, they take everything. This is a mockery and a complete lack of respect. A public complaint should be made against these thieves who are only after profits.

Este casino es una estafa. Ladrones me confiscaron más de 2 millones de ganancia 2 horas antes del primer retiro intente 7 veces retirar nunca pude hacer ningún retiro el último me confirmaron que ya tenia todo verificado me aseguraron que estaba todo bien y al final me quitaron el dinero según ellos por incumplir ño del bono siendo que rechaze todos los bonos porque siempre tienen fallas y al momento de rechazar se descuentan esas ganancias pero cuando quieres retirar te quitan todoooo, una burla y una falta de respeto hay que hacer una queja pública para estos ladrones que solo buscan ganancias.

Hello claudiojavier07,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slottica Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Can you please forward your betting and bonus history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about? Did they specify which exact term did you breach?

Looking forward to your answer.

Regards,

Nick

Hello, yes I am fully verified, I made 5 withdrawals before and I could not because of the verification and the penultimate one because I bet more than 1000 pesos having an open bonus, I did not know it and I received a warning that I could not see it, I did not do it anymore in fact I didn't play any bonuses, I used to play the others but I rejected them and at the moment of rejecting, the gain of said bonus is deducted from your balance at the same time. After that I won and I had 3.5 million, I was being verified and talking to support and through the chat I asked if everything was ok if I wouldn't have problems withdrawing this time. And they assured me that if by all means I do in fact have the conversations etc. I waited 34 of the 36 hours for the withdrawal and I received an email that they confiscated my funds all the money for breaching the bonus max bet which had been previously which I rejected and it was in the previous withdrawal before winning said amount in addition the bonus had already been deducted etc. But they had the luxury of taking more than 2.5 million from me just like that. They were all lies and they kept me until the last one to steal my money. I need help please, this has never happened to me in another casino, I'll send you the data.

Hola si ya estoy verificado completamente hize 5 retiros antes y no pude por la verificación y el penúltimo porque aposté más de 1000 pesos teniendo un bono abierto, no lo sabia y me llego un aviso que no se podía al verlo no lo hize más de hecho no jugué ningún bono los otros jugaba pero los rechazaba y al momento de rechazar te descuentan la ganancia de tal bono de tu saldo en el mismo momento. Luego de eso gane y tenia 3.5 millones estaba siendo verificado y hablando con soporte y por el chat pregunte si estaba todo bien si no tendría problemas para retirar esta vez. Y me aseguraron que si por todos los medios de hecho tengo las conversaciones etc. Espere 34 de las 36 horas para el retiro y me llega un mail que confiscaron mis fondos toodoo el dinero por incumplir el.max bet de bono lo cual había sido anteriormente los cuales yo rechaze y fue en el retiro anterior antes de ganar dicho monto además se había descontado ya lo del bono etc. Pero se dieron el lujo de quitarme así de fácil más de 2.5 millones como si nada. Todas fueron mentiras y me mantuvieron hasta el último para robarme el dinero. Necesito ayuda porfsvor esto no me había pasado nunca en otro casino, te envío los datos.

Here I am attaching part of what he told me when they canceled my penultimate withdrawal and that it was only a notice and the history and the reason for confiscation of the full amount of my money also appears.

Acá te adjunto parte de lo que me dijo cuando me cancelaron el penúltimo retiro y que solo era un aviso y lo del historial y también aparece el motivo de confiscación del monto completo de mi dinero.

Hello claudiojavier07,

Could you please forward your deposit, bonus and betting history to nikolas.b@casino.guru for further review?

Dear claudiojavier07,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.