Slotvibe Casino - O pagamento do jogador foi atrasado.

Hello, I'm at Slotvibe. I've deposited there before and won, and my winnings were paid out very quickly. Now I've deposited again and won, but this time nothing's happened. The withdrawal has been pending for five days, and the chat keeps telling me they apologize for the delay.

Now I'm asking you to help me. This casino group has always paid out very quickly. I had a bit of an argument with a VIP manager at another casino in the same group. I think they're doing this on purpose, not paying out my money immediately, but almost a week later.

Best regards

Hallo, ich bin bei slotvibe. Habe dort schon mal eingezahlt, und gewonnen und auch mein gewonnenes Geld wurde sehr schnell ausgezahlt. Jetzt habe ich wieder eine gezahlt und gewonnen, aber diesmal tut sich nix. Die Auszahlung ist jetzt seit 5 Tagen offen, immer wieder sagt mir der Chat das es sich entschuldigt für die Verzögerung.

Jetzt bitte ich euch mir dabei zu helfen, diese Casino Gruppe hat immer sehr schnell ausgezahlt. Ich habe ein bisschen Streit mit einem VIP Manager von einem anderen Casino von der gleichen Gruppe gehabt. Ich glaube die machen das jetzt absichtlich, das sie mir das Geld nicht sofort sondern fast eine Woche später auszahlen.

Mit freundlichen Grüßen

Dear shango108,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear shango108,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Attila