Smash Casino - A conta do jogador foi encerrada abruptamente.

After unlocking a bonus, I made two withdrawals of €1,000. Once I completed the process, I was waiting for the withdrawal results. By continuing to play, I won another €4,000 that was already in my account. I wrote in chat, I hope that after one lucky opportunity, you don't make up stories to avoid paying, because I'm waging war. After two seconds, they closed my account, and I can't log in. They're not responding to messages. Please help me. I'm feeling bad about having gotten lucky once.

Dopo aver sbloccato un bonus, ho effettuato 2 prelievi di 1000 euro, superato la procedura attendevo l esito del prelievo, continuando a giocare ho vinto altri 4000 euro che erano sul conto. Scrivendo in chat ho detto spero che dopo una volta fortunata non inventate cose per non pagare perché faccio una guerra. Dopo 2 secondi mi hanno chiuso il conto e non riesco ad entrare e non rispondono ai messaggi aiutatemi per favore sto male per una volta che ho avuto fortuna.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Smash Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Is your player's account verified? Have you made any previous deposits or payouts?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Which bonus have you activated in the casino? Share a screenshot or other relevant information regarding the bonus you activated.
• Could you please share with me your communication with the casino regarding when you attempted to contact the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas