SpellWin Casino - Jogador enfrenta atrasos em retiradas.

This casino used to pay out in 2 days at most, now there are withdrawals that take more than 10 days, be careful if you reach the winnings limit do not reverse the withdrawal, because they do not consider the reversal to be real money, and even if you try to win more, they will vote to the value of the winnings limit even if you achieve the wagering requirements, I am already opening a complaint if my withdrawal takes more than 14 days, thank you.

Esse Casino pagava em 02 dias no máximo, agora tem saque que demora mais de 10 dias, cuidado se atingir o limite de ganhos não reverta o saque, pois eles não consideram a reversão como sendo dinheiro real, e mesmo que tentar ganhar mais, eles irão votar ao valor do limite dos ganhos mesmo conseguindo os requisitos de apostas, já estou abrindo uma reclamação caso meu saque demore mais de 14 dias, obrigado.

Dear ericleo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Is your complaint regarding winnings that were capped due to the maximum win limit persisting after conversion to real money?
• Have you achieved your current winnings with the help of a bonus?
• Could you please share with me your communication with the casino and other supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas

Could you confirm that you have passed the KYC check?

ANSWER: YES, MY ACCOUNT IS VERIFIED.

Your complaint is about winnings that have been limited due to the maximum win limit persisting after conversion to real money?

ANSWER: THERE WAS ONE TIME THAT AFTER THE CONVERSION I THOUGHT MY BALANCE WAS REAL AND I CONTINUED PLAYING, EVEN THOUGH I HAD WINNINGS IT WENT BACK TO THE BONUS WITHDRAWAL LIMIT, BUT I'M ALREADY AWARE OF THIS AND I'M JUST WARNING PLAYERS THAT AFTER THE CONVERSION THEY SHOULDN'T PLAY ANYMORE.

Did you achieve your current winnings with the help of a bonus?

ANSWER: YES WITH A WINNINGS LIMIT OF 5 X THE DEPOSIT AMOUNT.

MY COMPLAINT IS THE DELAY IN PROCESSING THE WITHDRAWAL, BECAUSE WE CAN NO LONGER PLAY WITH THIS AMOUNT (THEY DON'T CONSIDER REAL BALANCE) WE HAVE TO WITHDRAW AND DEPOSIT AGAIN.

Could you share with me your communication with the casino and other supporting evidence? Please send emails or chat transcripts to my email address

ANSWER: YES I WILL SEND IT TO YOUR EMAIL. at or post screenshots here

Ola Tomas

Você poderia confirmar se passou na verificação KYC?

RESPOSTA: SIM, MINHA CONTA ESTÁ VERIFICADA.

Sua reclamação é sobre ganhos que foram limitados devido ao limite máximo de ganho persistir após a conversão para dinheiro real?

RESPOSTA: TEVE UMA VEZ QUE APOS A CONVERSÃO ACHEI QUE MEU SALDO ERA REAL E CONTINUEI JOGANDO, MESMO OBTENDO GANHOS VOLTOU PARA O LIMITE DO SAQUE DO BONUS, MAS ISSO JA ESTOU CIENTE APENAS ESTOU ALERTANDO OS JOGADORES QUE APOS A CONVERSÃO NAO JOGAR MAIS.

Você alcançou seus ganhos atuais com a ajuda de um bônus?

RESPOSTA: SIM COM LIMITE DE GANHOS DE 5 X O VALOR DO DEPOSITO.

MINHA RECLAMAÇÃO É PELA DEMORA NO PROCESSAMENTO DO SAQUE, POIS NAO PODEMOS MAIS JOGAR COM ESSE VALOR (NÃO CONSIDERAM SALDO REAL) TEMOS QUE SACAR E DEPOSITAR NOVAMENTE.

Você poderia compartilhar comigo sua comunicação com o cassino e outras evidências de apoio? Envie e-mails ou transcrições de bate-papo para o meu e-mail

RESPOSTA: SIM IREI ENVIAR NO SEU EM MAIL. em tomas@casino.guru , ou poste capturas de tela aqui

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear ericleo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas