Spin Samurai Casino - A desistência do jogador está atrasada devido a problemas com documentos.

Look..

I want to make my complaint because I won a good amount of money in this casino totaling 5 thousand but it seems that they don't want to pay me because I already sent all the documents and my account is fully verified and still they refuse my withdrawal...

I tried to withdraw the whole week and they tell me to wait 24h and when it hits 24h they refuse my withdrawal claiming that I passed wrong data wrong cpf and stuff... they can only be kidding me because I use the same data in other houses and pay normally.

I'm still believing that they are not in bad faith because I saw that they have a good reputation.

I hope they are honest because the agent loses so much money in these machines and when a miracle happens to win and it still makes it difficult to withdraw ..

Another thing.... they say 24h support but that's not true because whenever I go to complain it's just leaving a message and they take forever to answer...

But .... I hope it solves my situation because I like to play casino but I also like to receive when I win,

Olha..

Quero fazer minha reclamação pois ganhei uma boa quantia em dinheiro nesse cassino totalizando 5 mil mas parece que eles não querem me pagar pois já enviei todos os documentos e minha conta está totalmente verificada e mesmo assim eles recusam meu saque ...

Tentei sacar a semana toda e mandam aguardar 24h e quando bate 24h certinho eles recusam meu saque alegando que passei dados errados cpf errado e tal...só podem tá de brincadeira comigo pois eu uso os mesmos dados em outras casas e pagam normalmente.

Ainda tô acreditando que não sejam de má fé pois vi quem eles tem uma boa reputação.

Espero sejam honesto pois agente perde tanto dinheiro nessas máquinas e quando acontece um milagre de ganhar e ainda dificulta a retirada..

Outra coisa.... dizem que suporte 24h mas isso não é verdade pois sempre quw vou reclamar tá só em deixar mensagem e demoram uma eternidade pra responder...

Mas....espero que resolva minha situação pois gosto de jogar casino mas tbm gosto de receber quando ganho ,

Dear Franciscok99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi... My details were sent and I already received an email, saying that my account is fully verified.

I have already sent proof of identity of residence and also of deposit, everything correct and I even received an email confirming it.

The problem is at the time of the withdrawal it takes 24 hours which is understandable but after that time the withdrawal returns home and I receive an email claiming that my data is not correct... I made withdrawals through the electronic wallet and they were not paid either..

Look, my data is correct and I use this account to make withdrawals on betfair at b365 and they never refused my withdrawals, I just moved house and went to spin samurai because I wanted something different, I saw that there are the same machines and others even better .... Another thing, Spin Samurai has my withdrawal data because I sent a deposit slip which is the same one I use to withdraw.. so how can they not pay me?

I understand that there are security guards at the time of withdrawal and this is even understandable but... honestly I still haven't regretted coming to spin samurai, I will continue playing but I need to be paid when I win because we lose a lot playing ...

Oi... Meus dados foram enviados e já recebi um e-mail , falando que minha conta está totalmente verificada.

Já enviei comprovante de identidade de residência e tbm de depósito, tudo correto e já até recebi um email confirmando.

O Poblema é na hora do saque ele demora 24h que é compreensível mas depois desse hora o saque volta pra casa e recebo email alegando que meus dados não estão corretos ...fiz saques pela carteira eletrônica e tbm não foram pagos ..

Olha meus dados estão corretos e uso essa conta pra fazer saques na betfair na b365 e nunca recusaram meus saque , só mudei de casa e fui pra spin samurai porque queria algo diferente vi que lá tem as mesmas máquinas e outras até melhores ....outra coisa a spin samurai tem meus dados de saque porque enviei comprovante de depósito que é o mesmo que uso pra sacar..então como podem não me pagar?

Entendo que existem seguranças na hora do saque e tal é até compreensível mas...sinceramente ainda não me arrependi de vim pra spin samurai , irei continuar jogando mas preciso que me paguem quando ganhar pois agente perde muito jogando ...

So much stress for not paying me that I ended up losing part of the 5000 playing and now there's only 4000 but I did the withdrawal again I hope you pay me this time...

I'm not going to hold grudges, I'm still trusting Spin Samurai and I'm not going to abandon it. I'm playing loyally.

You can be sure that in the long run you will earn much more because I have been a player for a long time and I know very well that agents lose more than they win at the houses

De tanto estresse por não me pagar que acabei perdendo parte dos 5000 jogando e agora só tem 4000 mas fiz novamente o saque espero que me pague dessa vez...

Não irei guardar mágoas não, eu ainda continuo confiando na spin samurai e não vou abandonar sou jogar leal espero o mesmo de das casas...vcs da spin samurai acha que ganhei muito?

Podem ter certeza que a longo prazo vcs ganhará muito mais porque sou um jogador já faz um bom tempo e sei muito bem que agente perde mais que ganhar das casas

I deposited a total of 150 and won 5000 , I don't use any bonuses because I don't like that I always deposit and play with real money as I don't like to be tied to any house.

Maybe that's the reason... Spin samurai saw that I won a good amount and it makes it difficult to withdraw... maybe they don't like that agent wins right...

I hope I'm wrong.

Well, if that's the case, I don't even want to think about it.

Eu depositei um total de 150 e ganhei 5000 , não uso nenhum bônus porque não gosto disso sempre depositei e joguei com dinheiro real pois não gosto de ficar preso a nenhuma casa.

Talvez seja esse o motivo.. A spin samurai viu que ganhei um boa quantia e dificulta a retirada....talvez não gostem que agente ganha né...

Espero que eu esteja errado .

Pois se for isso mesmo nem quero pensar..

Hi .. unfortunately again they refuse my withdrawal.

Very dissatisfied with this house

Oi.. infelizmente novamente recusam meu saque.

Muito insatisfeito com essa casa

Hello Franciscok99,

Thanks for your detailed feedback.

We are sorry to hear that you are having a hard time getting your winnings.

Unfortunately, a technical issue with the Directa24 payment method affected the processing process of your subsequent withdrawal.

However, upon checking, I can confirm that your cashout was successfully approved from our side and should arrive soon. We also recommend you use the Pay4Fun payment method for instant withdrawals.

If you still have other questions or concerns, please reach out to us via live chat.

We are available 24/7.

Sincerely, Spin Samurai Casino

OK IT GOT RIGHT HERE...

DROP MY LOOT...

THANK YOU VERY MUCH!

OK DEU CERTO AQUI...

CAIU MEU SAQUE ...

MUITO OBRIGADO!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Franciscok99, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru