Spin Samurai Casino - O pedido de retirada do jogador está atrasado.

So I tried to withdrawal my winnings I put my request in it was rejected they say I need to send screen shots front and back of the card I deposited with card ending 1109. First off that is not the card I deposited with as you can see in the picture provide the last deposit was from card ending 9669. So I made a bank transfer withdrawal that was rejected. Then I sent them the card details front and back of 1109 they verified it. So I played $50 of the $100 on spins and once my total was down to $50 I decided I will make a withdrawal of $50 to break even and that will be that. Again it was rejected. I talked to support their answer was the way you want a withdrawal was not ideal. And that was the only answer I received when questioning them about what's not ideal about it. Now I'm told bank transfer is how you need to get the money paid! I tried that youse rejected it. I feel they are trying any method to not payout. It's only $50 they loss nothing by paying the same amount I started with.No mention of the 9669 card anywhere in our talks the card that made the deposit. All I want is my money back and I'll look elsewhere to play my money. I hope I have given Youse enough information if more is needed on a specific area please let me know.

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Spin Samurai Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• How long have you been a player at this casino?
• Have you successfully passed the KYC verification, please?
• Have you accumulated your winnings with the help of bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

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Thank you for your patience, and stay safe.

Dear preston1783,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru