Spin247 Casino - O bônus do jogador foi confiscado.

Hello, I was playing with my bonus, which had even reached €950. Then suddenly, they removed the credit. I contacted support and they told me that due to administrative issues, they made an administrative decision to remove the bonus.

Buongiorno, stavo rigirando il mio bonus era arrivato addirittura a 950 €. Poi improvvisamente mi hanno eliminato il credito. Ho contattato l’assistenza e mi dicono che per problemi di amministrazione, decisioni amministrative mi hanno eliminato il bonus.

Dear michelemarrone509,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spin247 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share any supporting evidence regarding your balance or accumulated winnings or wagering progress if available?
• Could you please share with me the communication you received from the casino justifying its actions against you?
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No but they told me that due to administrative decisions they removed my balance without having any feedback on what and why!! .. help me 🙁

No ma mi hanno detto che per decisioni amministrative mi hanno rimosso il saldo senza avere riscontro su cosa e perche !! .. aiutami 🙁

Dear michelemarrone509,

Thanks for your emails.

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Spin247 Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Spin247 Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of Spin247 Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Message from the casino:

Dear Tomas,

  We are reaching out in regard to the following complaint:

https://casinoguru-en.com/spin247-casino-player-s-bonus-has-been-confiscated

  In order for us to assist, we would kindly ask you to re-open the case in order for us to resolve the issue.

  Thank you in advance.

  Best regards,

Spin247 Casino Team

Dear Spin247 Casino representative,

Could you please justify the actions taken against michelemarrone509, or offer information regarding a resolution to the issue?

Dear all,

We would like to clarify the situation regarding the confiscated bonus, which is an administrative decision due to the fact that the player created accounts in almost all projects and took advantage of bonus offers, and then stopped using the accounts after receiving the bonuses.

In addition, we would like to kindly draw your attention to the following article from our Terms and Conditions, which you agreed to before registering:7.20 If you engage in any promotion abuse, fraud, or manipulation this shall be considered as a breach of the Terms. In such cases, and in addition to other remedies available to us, we reserve the right to void all promotions you participated in, void and confiscate all the winnings derived therefrom, and prevent your participation in future promotions.

Please let us know if this helps to clarify what happened.

Kind regards,

Spin247 Casino Team

I don't think it's a crime to change casinos... I play wherever I am as a player you reserve a promotion for me and I decide whether to top up or not... how good you are at eliminating bonuses you should be interested at this point in not accepting transactions... because as a player I can play in any branch I want I have not committed any crime or fraud I simply topped up and joined a promotion you proposed...

Non penso sia reato cambiare casino… ci gioco ovunque io da giocatore mi riservate una promozione e decido di ricaricare o meno… come siete bravi ad eliminare i bonus dovreste interessarvi a questo punto a non accettare transizioni.. perché da giocatore posso giocare in qualsiasi filiare che voglio non ho commesso reato o frodi ho semplicemente ricaricato e aderito ad una vostra promozione proposta…

Thanks for your reply.

We don't think the abuse of casino bonuses applies to activity done in other online casinos. It's natural for players to open accounts in more than one casino and claim bonuses. It's not the responsibility of players to investigate which casino is part of which group and be aware it's prohibited to take advantage of bonuses in each one.

If the bonus offer was extended, no indication was given about which casinos are part of the group, we believe the casino should consider such winnings legitimate and pay

If the casino wishes to limit the availability of bonuses to players across groups, they need to make this condition more explicit.

Dear Spin247 Casino,

Please let me know if there are any other circumstances we haven't considered, otherwise, we would like to ask you to reconsider your position and allow the player to complete wagering requirements (if they weren't completed yet) and to pay the player legitimate winnings if they were achieved.

Looking forward to your reply.

Dear all,

We would like to inform you that we are looking into the request and as soon as we have an update we will let you know.

Thank you for your patience.

Kind regards,

Spin247 Casino Team

Thanks to Spin247 Casino for your reply.

Please let us know whether you have reconsidered your position on the matter.

Dear All,

Following your request and after checking the case with the relevant department, we would like to inform you that the bonus amount has been deducted automatically from the system as time for wagering has expired. Furthermore, we would like to kindly draw your attention to the following article from our Terms and Conditions, which you agreed to before registering:7.12 Wagering requirement has to be met within 10 (ten) days for casino bonuses and 30 (thirty) days for sports bonuses after the bonus is received. Once this period has expired, the available bonus and any winnings derived therefrom will be voided.

Please let us know if this helps to clarify what happened.

Kind regards,

Spin247 Casino Team

10 days? The next day it had already been deducted from my account... in fact I recharged the day before and the next day it was refunded... 10 days hadn't even passed, not even 24 hours

10 giorni? Il giorno dopo mi era stato detratto gia… infatti ricaricai il giorno prima e il giorno successivo mi fu stornato.. non erano passati 10 giorni , nemmeno 24 ore

Dear Spin247 Casino,

Could you please clarify when the bonus was activated?

When exactly did the bonus expire according to your system?

Dear michelemarrone509,

Could you please share any details regarding the bonus itself? When did you make the deposit and activate the bonus, to your knowledge? (dates)

On 22-11-24 at 06.16 and on the 23rd around midday the bonus of 950 euros was reversed to me... 10 days have not passed as the casino said in the rules

Il 22-11-24 alle ore 06.16 e il 23 verso mezzo giorno mi fu stornato il bonus di 950 euro.. non sono passati 10 giorni come diceva il casino da regolamento

Dear all,

We have forwarded the details to the relevant department for further investigation. You will be kept informed of the update.

Please be assured that we are doing our best to resolve this matter as soon as possible.

Best regards,

Spin247 Casino Team

Dear All, 

We are pleased to inform you that after reviewing the case, the bonus has been returned to the account.

We apologize for any inconvenience this may have caused. 

Best regards,

Spin247 Casino Team

Thanks to Spin247 Casino Representative for your reply.

Dear michelemarrone509,

May we consider the issue resolved?

Sure that's fine thank you very much thank you everyone

Certo va bene grazie mille grazie a tutti

Dear michelemarrone509,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also assist others who are considering contacting us for help with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru