Spin247 Casino - O jogador está insatisfeito com o processo de retirada.

After using the 100 No Deposit Free Spins and completing the wagering and Rollover requirements, I withdraw € 79.77 by paying Bitcoin to my Binance wallet, I have been waiting since 12/23/2021 and have tried numerous times to put in I contact them expecting long lines of time and receiving the same responses that seem like excuses for not giving me my prize.

Tras utilizar las 100 tiradas gratis sin depósito y realizar los requisitos de apuesta y Rollover, retire 79,77€ mediante el pago Bitcoin a mi cartera de Binance, llevo esperando desde el 23/12/2021 y me he intentado poner en numerosas ocasiones en contacto con ellos esperando grandes colas de tiempo y recibiendo las mismas respuestas que parecen excusas para no entregarme mi premio.

Dear Luisma846,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please confirm that you have passed KYC? Have you ever made a successful withdrawal before?

Looking forward to hearing from you.

Best regards,

Kristina

Yes, send them a photo of my front and back identification (DNI) and proof of my address through a Revolut bank statement.

Both approved, and with this process they approved my retirement.

Despite being verified it does not seem that it reaches my Binance Bitcoin wallet either, I hope it can be solved ...

It is the first withdrawal that I process with this casino.

Si, les envíe foto de Mi identificación (DNI) delantera y trasera y una prueba de mi domicilio mediante un extracto bancario de Revolut.

Ambos aprobados, y con este proceso me aprobaron mi retiro.

A pesar de estar verificado tampoco parece que me llegue a mi cartera de Bitcoin de Binance, espero que se pueda solucionar...

Es el primer retiro que proceso con este casino.

Thank you for your reply, Luisma846. Have you tried discussing this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

Dear Luisma846,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.