Spinanga Casino - A retirada do jogador está atrasada.

I requested a withdrawal 20 days ago and I still haven't received my money.

Έχω κάνει αίτημα για ανάληψη εδώ και 20 μέρες και ακόμα να μου μπούνε τα λεφτά

Dear liberisantwnhs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

It doesn't ask me for any verification

Not the first time I enter this casino

Without an active bonus of 10 euros I put in and took out 50 euros

Δεν μου ζητάει κάποια επαλήθευση

Οχι πρώτη φορά μπαίνω σε αυτό το καζίνο

Χωρίς ενεργο μπόνους 10 ευρώ έβαλα και έβγαλα 50 ευρώ

Thank you for your reply, liberisantwnhs. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I canceled the withdrawal and played and never lost again to this hell company

Την ακύρωσα την ανάληψη και τα έπαιξα και τα έχασα ποτέ ξανά σε αυτή την κολοεταιρεια

Do I understand correctly that you have lost all the winnings you wanted to withdraw?

Dear liberisantwnhs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.