Spinanga Casino - Os ganhos do jogador não foram creditados.

Hello

For about two years now months ago I played a game on live black Jack and they didn't refund my winnings. I have spoken to support many times and they tell me they will respond soon and for two months I have not had any response.

Γεια σας

Εδώ και περίπου δύο μήνες είχα παίξει ένα παιχνίδι στο live black Jack και δεν μου επέστρεψαν τα κέρδη. Έχω μιλήσει πολλές φορές με την υποστήριξη και μου λένε ότι θα απαντήσουν σύντομα και εδώ και δύο μήνες δεν έχω καμία απάντηση.

Dear thanosttt89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the live blackjack game and the lack of response from support.

To better understand your situation and assist you effectively, could you please provide more details by answering the following questions?

• Can you provide details about the specific game round, proving the result in the casino's game history is wrong?
• What specific actions have you taken when contacting support? Were there any reference numbers provided?

Your cooperation in providing these details will help us investigate and work toward a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Good evening.

Because it was my last money I played in the game as soon as the round was completed and I was not credited with the money I sent it to the game provider and they replied that the processing time is about 72 hours. I also sent it to spinanga in live chat. I took a screenshot of the game ID as I uploaded to you earlier. Spinanga assured me that the request was made and they are waiting for a response from the provider. I am still waiting for two months now.

Καλησπέρα σας

Επειδή ήταν τα τελευταία μου χρήματα που έπαιξα στο παιχνίδι μόλις ολοκληρώθηκε ο γύρος και δεν μου πιστώθηκαν τα χρήματα έστειλα στο πάροχο του παιχνιδιού και μου απάντησε πως ο χρόνος διεκπεραίωσης είναι περίπου 72 ώρες . Έστειλα επίσης και στο spinanga στο live chat. Έβγαλα screenshot την ταυτότητα του παιχνιδιού όπως σας ανέβασα πιο πριν . Με διαβεβαίωσαν από το spinanga ότι έγινε το αιτημα και περιμένουν απάντηση από τον πάροχο. Ακόμα περιμένω δύο μήνες τώρα.

Thanks for your reply.

I apologize but without proof of what the result of the game was - proving you are eligible for the winnings - we are unable to compel the casino to credit you the winnings.

I understand that you did what you thought was enough, but for us to proceed with the case, the ID of the game is not sufficient evidence to proceed.

Please let me know if there is anything else to support your complaint, otherwise, the complaint will be closed.

Any information you have can be shared here or to my email at tomas@casino.guru

I don't have any more evidence. How could I have? That's why I directly requested the casino to see it on video replay. It's not fair for this case to be closed.

Do whatever you think.

Δεν έχω καποιο στοιχειο παραπάνω. Πως θα μπορούσα να έχω ? Για αυτό και έκανα κατευθείαν αιτημα στο casino να δουν το σε video replay. Δεν είναι δίκαιο να κλείσει αυτή η υπόθεση.

Κάντε ότι νομίζετε.

I understand your frustration.

If you believe you have won, be sure to contact the game provider directly to launch an investigation. From our point of view, if there is no evidence of uncredited winnings, we are unable to proceed.

If you come across any evidence to support your case, don't hesitate to contact us again, and we'll try to help.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.