Spinanga Casino - Os pedidos de desistência dos jogadores estão atrasados.

I've been waiting for over a month for my withdrawals from Spinanaga, and the casino simply isn't paying. I've completed the document verification process. That alone took more than two months! Please help me get my funds paid out.

Ich warte schon über einen Monat auf meine Auszahlungen von spinanaga und das Casino bezahlt einfach nicht. Ich habe die Dokumenten Verifizierung vollständig abgeschlossen. Allein dieser Vorgang hat mehr als 2 Monate gedauert! Bitte helfen Sie mir mein Guthaben ausgezahlt zu bekommen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear batong,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• When did you pass the account verification, and which documents did the casino ask you to provide?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I had payouts in the past that were processed. Then account verification was requested, and since then there hasn't been a single payout.

I completed the full verification process over a month ago. This included documents such as my passport, a selfie with my passport on the side, proof of crypto, and proof of address.

I played with the welcome bonus, but that was a very long time ago, as everything seems to take an extremely long time at this casino. My verification also took almost three months. The casino website states a processing time of 72 hours for withdrawals. This was significantly exceeded.

Ich hatte Auszahlungen in der Vergangenheit die bezahlt wurden. Dann wurde die Account Verifizierung angefordert und seitdem gab es keine einzige Auszahlung mehr.

Ich hab die vollständige Verifizierung bereits vor über einem Monat abgeschlossen. Das inkludierte Dokumente wie Reisepass, selfie mit Seite und Pass, Crypto Nachweis, adressnachweis.

Ich habe mit dem Willkommensbonus gespielt, das ist aber schon sehr lange her da in diesem Casino scheinbar alles extrem lange dauert. Meine Verifizierung hat auch knapp 3 Monate gedauert. In der Casino Website ist eine Bearbeitungszeit von 72 Stunden angegeben für Auszahlungen. Das wurde extrem überschritten

Dear batong,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear batong,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Spinanga Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

Dear all,

Thank you for contacting us.

We would like to inform you that the the players withdrawals is successfully completed.

Kind regards,

Spinanga Team.

Thank you Spinanga Casino Team, do the good news!

Dear batong

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment. You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

Dear batong,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martina
Casino.Guru